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Urgent needs of the 2020s are not yet discussed widely, due to preoccupation with AI and other tech, lots of new people in the CX field since the hub-bub of 2020 (restructuring, layoffs, great resignation), adopting CXM playbooks from tech providers, and over-focus on tactical rather strategic CXM. I love it.
Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. You’ll sharpen your focus and come away with more knowledge and actionableinsights and tools you can apply on the job the next day!
This includes gathering customer feedback for analysis and actionableinsights. The tool is also an AI-powered survey tool and offers actionableinsights by analyzing customer feedback. Its advanced analytics provide actionableinsight from customer feedback. The surveys are customizable.
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