SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. CXM tools are instrumental in creating a customer-centric approach within organizations. The tool has taken CXM a step beyond. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Surely Service Delivery does this to an extent — but all your non-customer-facing groups are at the core of value creation or destruction. It’s a CXM system connected with business results. Lynn Hunsaker Customer Service is NOT a cost center. Value Center?

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

SurveySensum

JULY 2, 2023

And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others. This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52