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Focus on What Matters Most with Key Driver Analysis

SurveySensum

This way, the company gains clear, actionable insights into what really made the users cancel their subscriptions and whats the biggest driving force behind the slipping CSAT. SurveySensum changes the game through AI-powered automation. The survey contains specific questions like: What made you cancel your subscription?

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Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

The services range from customer service, legal support, data entry, marketing, and more. Better Data Integration and Analytics Omnichannel contact centers enable better data integration by consolidating customer interactions across all channels into a unified platform. Contact us for expert advice Ask for a Free demo!

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The Ethics & Intelligence Behind Staircase AI

Gainsight

Customer Success Platforms (CSPs) can be a game-changeror a total headache. Instant Value: Insights on Day One Speed matters. Staircase AI eliminates the long onboarding cycles and heavy manual data entry that plague many customer intelligence tools. So whens the right time to invest in a CSP?

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The Five Most Compelling Reasons to Automate your Call Center

Hodusoft

Call center automation software has indeed been a game-changer in the sphere of customer service. Optimizing workflow There are a series of tasks such as data entry, call list preparation, follow-up scheduling, etc. Similarly, automated data entry makes contact management easier for businesses.

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Why BPO Companies Must Adopt Multichannel Customer Support Center

Hodusoft

Drives business efficiency Multichannel call center software amplifies business efficiency by providing actionable insights on operations, customer preference, market trends, etc. Workflow automation Call center software automates repetitive, time-consuming tasks like data entry, manual dialing, call routing, etc.

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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience. This sort of data-driven approach to business relationships is still relatively new, though. CRM platforms have come a long way.