SurveySensum

APRIL 11, 2025

SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes. Numbers dont tell the whole story – customer sentiment does. How do I run a key driver analysis? Did you find a better alternative? If not, why?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Hodusoft

DECEMBER 26, 2024

The services range from customer service, legal support, data entry, marketing, and more. Better Data Integration and Analytics Omnichannel contact centers enable better data integration by consolidating customer interactions across all channels into a unified platform.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Gainsight

JULY 30, 2024

Customer Sentiment Customer sentiment analysis involves interpreting and categorizing the emotions expressed in customer feedback, which can be gathered from various sources including social media, reviews, and customer support interactions.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

MARCH 7, 2025

Step 2: Applying AI & NLP Techniques Once the data is structured, the next step is applying AI and NLP to analyze and extract meaningful insights. Text analytics for health relies on advanced machine learning and NLP techniques such as: Sentiment Analysis: Determines whether patient feedback is positive, negative, or neutral.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52