Hodusoft

NOVEMBER 22, 2022

Adopting a multichannel approach helps businesses keep up with this expectation by introducing chatbots and IVR systems to serve customers during after-office hours. Offers choice to customers Multichannel customer service software opens up multiple channels for customers such as social media messaging, email, live chat, etc.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

Hodusoft

DECEMBER 28, 2022

Let’s unwrap some useful call center metrics that provide deep insights about consumer interaction and can be leveraged by businesses to improve CX. Average Handle Time (AHT) Average Handle Time refers to the average time spent by agents to handle or manage a call from start to end.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

SugarCRM

JUNE 19, 2020

The Start of a New Story. Sugar now offers time-aware capabilities for data that: Aggregates . Analyzes it with AI for predictable, actionable insights. Time-aware is our promise to help you get a 360-degree view of your customer, prospect, and pipeline to formulate next-best actions. . Data entry fatigue.

Data Entry 29

Data Entry CRM Innovation Technology 29

SugarCRM

JANUARY 10, 2023

Sales automation provides a great way for companies to simplify repetitive, time-consuming tasks like data entry and customer communications. Don’t let the sale cycle drag on for months when you know what actions will close it in a shorter time. Gather more insightful data. Gleaning the right insights matters.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

SugarCRM

JUNE 5, 2024

Our first use cases focused on case and opportunity summarization, aiming to streamline collaboration and provide succinct, actionable insights for customer-facing teams. Zoom and Slack lit up. Grounding: We start by grounding our LLMs in relevant, high-quality data specific to the CRM context.

Innovation 26

Innovation CRM Data Entry Compliance 26

SugarCRM

JULY 6, 2021

It’s a startling realization that brands are not living up to the experiences that customers want but companies can take charge now and learn how to improve their customer experience. Customer experience isn’t totally up to just the service that you provide because it directly relates to the customer perception of your brand.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. Let’s get started! Outbound Communication Some also make outbound communication such as: Making sales calls Following up on customer inquiries Conducting surveys Providing proactive support 3.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

MAY 25, 2023

But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations. In order to keep up with increasing customer demands, marketing and sales are turning to intelligent CRM platforms.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

SurveySensum

MARCH 7, 2025

With AI-powered text analytics software, healthcare providers can unlock hidden insights, enhance decision-making, and improve patient outcomes – all while reducing manual workload. However, making sense of this data manually is time-consuming and inefficient. But how do you get started? Lets dive in!

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52