Remove Actionable Insights Remove Data Mining Remove Education
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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

How are you mining Customer Service interactions to educate value creators and fulfillers and communicators? How are you collecting, communicating, and championing the wealth of mined insights to guide efficiency efforts and inspire growth efforts ? Use voice mining and data mining to track defection turnaround.

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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018.

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Data-Driven Decision Making: The Differentiator

Helpt

It involves more in-depth data mining and correlations. It's a forward-looking approach, making educated guesses based on historical data. Prescriptive Analytics : The most advanced form, prescriptive analytics, suggests actions you can take to affect desired outcomes.