SurveySensum

MARCH 3, 2025

Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. What is Social Media Text Analytics? Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. This way, the company gains clear, actionable insights into what really made the users cancel their subscriptions and whats the biggest driving force behind the slipping CSAT. You can also leverage ad hoc surveys to uncover deeper insights.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 7, 2025

Use Cases of NPS Integration Lets explore some real-world use cases for NPS integration into various apps and how these integrations provide immediate, actionable insights to businesses: 1. It makes the whole process feel effortless, from creating NPS surveys to diving deep into the results with AI-powered Text Analytics.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

APRIL 28, 2025

For example, if you run an e-commerce store and customers are abandoning their carts at a high rate. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Use targeted surveys with specific questions to gather relevant insights.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

AUGUST 2, 2024

Not just that, because of the use of AI capabilities, you not only become efficient but also derive actionable insights that are accurate and relevant to your goals. From survey creation to analyzing feedback to extracting actionable insights and taking action in real-time – you have got your back!

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

SEPTEMBER 3, 2024

NPS Text Analytics In an NPS survey , along with the standard NPS question, it is also important to add an open-ended question that allows customers to elaborate on their experience. With Text and Sentiment Analysis software , all you have to do is: Train the system by reading a few comments and creating a few relevant categories.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

DECEMBER 13, 2024

And it packs a punch with its advanced features like Text Analytics software, cross-tab analysis, analytic dashboards, improved data visualization tools, and a real-time ticketing system that enables you to close the feedback loop. Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52