ECXO

DECEMBER 25, 2024

Example Action: Develop email campaigns that focus on educational content and helpful tips rather than hard sales. Technologies like CRM systems, AI-driven analytics, and customer feedback platforms can provide actionable insights. Align marketing and sales strategies with customer-centric values.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

ECXO

DECEMBER 4, 2024

It’s important to note that these KPIs serve as indicators of customer success and provide actionable insights for companies to improve their strategies and offerings. Metrics for Success The key Performance Indicators (KPIs) used for measuring customer success may vary based on the nature of the business.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Intercom, Inc.

FEBRUARY 12, 2020

For example, we’ll assign engineers questions related to the product they’re working on, and we’ll assign our Product Education team questions where customers are confused about how to use a particular feature. Capturing actionable insights. New educational content.

Engineering 193

Engineering Education Actionable Insights Sales 193

Intercom

JANUARY 20, 2025

Onboard, educate, and retain customers Fostering strong customer loyalty is important in most industries, but is particularly crucial in fintech, where intense competition and high customer acquisition costs make strong retention vital for long-term success. Keen to get started? Find out more and get in touch with our Sales team here.

Customer Service 91

Customer Service Compliance AI Education 91

CX Accelerator

NOVEMBER 11, 2022

Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. For this reason, we have included measurement with customer insights. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it.

CX 307

CX Customer Journey Map CX Transformation Government 307

Totango

NOVEMBER 14, 2019

Above all, it is an educational process. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. This is done by educating your customers on all the features and capabilities of your product. . Standardized Practices.

Education 64

Education Actionable Insights Start-ups Customer Relationship 64

ECXO

NOVEMBER 9, 2023

Prepare to be inspired and equipped with actionable insights that can truly make a difference. Design of Work Experience , Author, Coach, and Educator. -With clarity and precision, she imparts pivotal concepts and initiates a journey towards sustainable, positive impact. Karen’s Bio: Principal of Co.-Design

CX 156

CX CXM Government Contact Center 156

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. By combining usage insights with OKRs, you gain a comprehensive view.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features. Product engagement metrics.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Gainsight

JUNE 28, 2024

Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Now, I want to share my biggest takeaways from every session and what I think they mean for the future of digital customer education. Her mission? What new opportunities will AI create for retaining customers?

Education 52

Education AI Artificial Intelligence Start-ups 52

Callminer

JUNE 3, 2019

Companies tend to struggle with this, as they fail to offer continual education programs or provide support to those that need an extra push. The solution: Your organization is likely constantly evolving, which means the contact center needs to keep up. Lack of resources is a major stressor.

Net Promoter Score 140

Net Promoter Score Contact Center Actionable Insights NPS 140

SurveySensum

OCTOBER 17, 2024

Take Netflix, for example, which has perfected the art of utilizing customer feedback to make educated choices about its content offerings. It is best to focus on omnichannel feedback collection and target deeper analysis to understand customer preferences and behavior with actionable insights.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

CX Accelerator

JULY 1, 2019

As a result of this level of education, the employee experience is now trending positively as they become empowered with the tools they need. Call to Action Thank you for allowing me (Sheri) to share my story of inclusive customer experience, or lack thereof with you. Kimberly McCaffery Problem solver? Not exactly.

Customer Experience 140

Customer Experience Customer Journey Map CX Education 140

InteractionMetrics

MARCH 27, 2025

Offering more than just your product, like tips, insights, or education, creates deeper loyalty. Share exclusive industry insights: Giving customers insider knowledge creates a feeling of privilege and reinforces their loyalty. Especially when its an actionable insight that helps them make more money. Absolutely!

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

Callminer

JULY 15, 2019

Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights. Register for 1pm BST Session. Register for Noon EST / 9am PST Session .

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Totango

MAY 30, 2019

Stevie Award judges include more than 200 of the world’s most respected executives, entrepreneurs, innovators, and business educators. For over 30 years, the SIIA CODiE Awards have honored thousands of software, education, information and media products for achieving excellence and innovation in technology.

Innovation 13

Innovation Technology Technology Education 13

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Drive Research Drive Research works with major brands like Google, Apple, and Amazon to provide enterprise-level customer insights and market research.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

MARCH 12, 2025

Ordinal Data Categories with a meaningful order, such as education level (high school, bachelor’s, master’s) or income bracket (low, medium, high). Contingency table analysis enables you to systematically compare these variables side-by-side, revealing nuanced patterns and correlations that lead to deeper, actionable insights.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

Intercom, Inc.

MARCH 18, 2021

To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer. Custom reports are another tool in your toolbox that you can use to get more insight. Finding actionable insights with conversation topics. Rati Zvirawa – Product Manager.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly.

Customer Service 265

Customer Service Start-ups Gambling Customer Satisfaction 265

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. Metrics Cards display real-time scores.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Shep Hyken

SEPTEMBER 16, 2022

Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),? But by relying on augmented intelligence to organize and process this feedback, they’ll get a deeper level of actionable insight into what their customers think, need, and want from their product or service. .

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Totango

JULY 2, 2019

Every customer interaction, demographic profile, product usage statistic, article of feedback, and feature adoption rate contains insight you can share across your enterprise to inform future engagements. Use your deep knowledge of your customers to predict future events and take action.

Actionable Insights 86

Actionable Insights Customer Relationship Education Sales 86

Hodusoft

JANUARY 8, 2025

For instance, an agent could provide specific advice on loan repayment terms, educate customers on managing finances, or answer questions about the loan application process. In such a scenario, sophisticated contact centers play a critical role in enabling microfinance institutions to provide personalized customer service.

Contact Center 52

Contact Center Finance Customer Satisfaction Transportation 52

Retently

APRIL 16, 2024

Suitable for a wide range of topics, Likert scales can be can be thus adapted to different contexts and used in almost any field , including: psychology education healthcare business marketing 2. In academic settings, it’s used to capture students’ or participants’ attitudes, often in research projects or educational assessments.

Start-ups 103

Start-ups Education Actionable Insights Sentiment Analysis 103

CX Journey

FEBRUARY 5, 2015

This will come in the form of education, skills training, support, enhanced data, expanded partnerships, and a new focus on innovative design skills and talent.” According to AT&T’s Office of the Customer , “ CX knowledge will be required at higher levels in every position in the organization.

CX 71

CX Retail Engineering Actionable Insights 71

ClientSuccess

APRIL 10, 2020

Since 1986, the SIIA CODiE Awards have recognized thousands of business and education technology companies as leaders for achieving innovation and excellence and is the only peer-recognized program in the education and business technology industries. The company’s simple yet sophisticated design is built for the entire organization.

Actionable Insights 40

Actionable Insights Education B2B Innovation 40

Totango

APRIL 5, 2019

This means constantly nurturing and educating the customer, fitting your business approach to their specific needs. Customer Success Metrics Lead to Action. Totango provides a customer success platform that offers practical, accurate, and actionable insights into your customers.

Scorecard 77

Scorecard Actionable Insights Education Customer Satisfaction 77

Intercom

FEBRUARY 8, 2023

It reveals the top five trends transforming the world of customer service and offers actionable insights to help set support teams up for success – and move the needle for their businesses. A sneak peek at what’s inside We worked with an independent research firm to survey more than 1,700 support leaders and decision makers.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

SurveySensum

MAY 16, 2024

When conducting market research, identifying the right audience to ask your questions is crucial for obtaining accurate and actionable insights. What is your level of education? Focus on Actionable Insights: Frame questions in a way that generates actionable insights and helps inform decision-making processes.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

Gainsight

AUGUST 3, 2023

This can’t-miss event for all Customer Success, Product, Community, and Customer Education enthusiasts features not one, but two exclusive gatherings in New York City on September 28th and in Austin, Texas on October 19th. Secure your spot now and join us at Pulse Encore for an inspiring day of networking, learning, and strategizing.

Actionable Insights 52

Actionable Insights AI Gaming Education 52

Gainsight

OCTOBER 15, 2024

Here’s a snapshot of what you can expect at Pulse Europe 2024: Showstopping Session Content The speaker lineup at Pulse Europe 2024 is designed to enlighten, motivate, and empower you with actionable insights that can elevate your Customer Success strategy.

AI 52

AI Actionable Insights Sports Innovation 52

Gainsight

OCTOBER 15, 2024

Here’s a snapshot of what you can expect at Pulse Europe 2024: Showstopping Session Content The speaker lineup at Pulse Europe 2024 is designed to enlighten, motivate, and empower you with actionable insights that can elevate your Customer Success strategy.

AI 52

AI Actionable Insights Sports Innovation 52

Retently

JULY 8, 2024

Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. This qualitative feedback provides valuable insights into what you’re doing right and what needs improvement. Sorting through this data to find actionable insights can be challenging.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78