Retently

MARCH 17, 2025

Key metrics to include (or skip) Actionable insights that go beyond the data and help drive real improvements. Thats why the best CX reports balance quantitative data (stats, graphs, trends) with qualitative insights (customer feedback, sentiment analysis, and real examples). Whats frustrating them?

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. They even connect your actions to specific goals, so you know you’re on the right track.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. Metrics Cards display real-time scores.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

JULY 3, 2024

This is particularly useful in educational settings, where teachers can use open-ended questions to encourage students to think critically about the material. Thematic analysis helps you see the bigger picture and understand the main issues or positives highlighted by respondents.

Sentiment Analysis 143

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 143

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52