SurveySensum

JUNE 3, 2024

These are some of the basic questions but they can also make or break your CX program – especially when you are new to CX and want to launch a CX program that gives you actionable insights and improves your business performance. Now, this is where CX consultants come into the picture.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. With Text Analytics Software Use a robust text analytics software that will let you read between the lines.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

SEPTEMBER 13, 2024

You’re about to launch a new product and need quick, actionable insights from your customers. The answer lies in Multiple Choice Questions (MCQs) — a simple and efficient way to collect clear, actionable data. Example : What is your highest level of education? Do you want to leverage your feedback effectively?

Actionable Insights 52

Actionable Insights Text Analytics Social Media Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JUNE 6, 2024

Along with the basic necessities like cross-tab analysis, WhatsApp surveys , an analytical survey dashboard , and more, SurveySensum has advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Is there a free survey tool?

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

SEPTEMBER 25, 2023

Listening to your customers will foster a sense of loyalty, and actionable insights will improve the customer experience. Automated Text Analytics: SurveySensum’s advanced text analytics capabilities come into play at this stage. Ready to boost the ROI of Video Marketing with feedback?

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. Addressing Resistance to Change Resistance to change can stall advancements in healthcare.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

DECEMBER 13, 2024

And it packs a punch with its advanced features like Text Analytics software, cross-tab analysis, analytic dashboards, improved data visualization tools, and a real-time ticketing system that enables you to close the feedback loop. Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

PeopleMetrics

MARCH 6, 2025

If customers skip important detailslike their experience at the spa or during checkoutyoure left making educated guesses. Even if you're willing to trust text analytics to fill in gaps, relying heavily on AI to interpret a single open-ended question is risky. NPS doesnt measure the latest interaction. Can AI alone save your job?

Net Promoter Score 117

Net Promoter Score Text Analytics NPS Actionable Insights 117

Lumoa

APRIL 13, 2020

Voice-to-text has been found to be useful in a wide range of environments, such as in education and business. This can be done using voice-to-text analytics, also known as speech-to-text analytics. When the audio is transcribed you can treat the transcribed text as normal text feedback.

Text Analytics 78

Text Analytics Artificial Intelligence Machine Learning Social Media 78