CX Accelerator

NOVEMBER 11, 2022

Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. For this reason, we have included measurement with customer insights. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it.

CX 307

CX Customer Journey Map CX Transformation Government 307

Retently

JULY 8, 2024

Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. This qualitative feedback provides valuable insights into what you’re doing right and what needs improvement. Sorting through this data to find actionable insights can be challenging.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

Intercom, Inc.

FEBRUARY 12, 2020

These sessions revolve around how we can best work together to ensure every customer feels cared for at every touchpoint. For example, we’ll assign engineers questions related to the product they’re working on, and we’ll assign our Product Education team questions where customers are confused about how to use a particular feature.

Engineering 193

Engineering Education Actionable Insights Sales 193

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. By combining usage insights with OKRs, you gain a comprehensive view.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

OCTOBER 17, 2024

Take Netflix, for example, which has perfected the art of utilizing customer feedback to make educated choices about its content offerings. In other words, today’s modern connected consumer interacts with a business across multiple touchpoints. It can be through emails, social media, websites, chatbots, or any other medium.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

CX Accelerator

JULY 1, 2019

This is a great opportunity to invite customers to provide insight. List out all the touchpoints.Identify the touchpoints that become pain points for customers that experience a disability. As a result of this level of education, the employee experience is now trending positively as they become empowered with the tools they need.

Customer Experience 140

Customer Experience Customer Journey Map CX Education 140

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Drive Research Drive Research works with major brands like Google, Apple, and Amazon to provide enterprise-level customer insights and market research.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

MARCH 12, 2025

Ordinal Data Categories with a meaningful order, such as education level (high school, bachelor’s, master’s) or income bracket (low, medium, high). Contingency table analysis enables you to systematically compare these variables side-by-side, revealing nuanced patterns and correlations that lead to deeper, actionable insights.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. Metrics Cards display real-time scores.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

JUNE 6, 2024

The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. SurveyMonkey offers a range of tools and features that make it easy to design surveys, reach respondents, and gain actionable insights from the collected data.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

CSM Practice

FEBRUARY 20, 2020

Insights and Actions. The customer success team has invested in mapping out available data to discover actionable insights into the customer base. Prescriptive playbooks and CTAs are generated in line with the insights gained from the data. Actionable Insights. Health Score.

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52

Retently

APRIL 5, 2024

It’s an environment where shoppers feel understood and valued at every touchpoint. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home. What sets an exceptional retail customer experience apart?

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Retently

MARCH 11, 2024

Registration Process The registration process is often the first touchpoint attendees have with your event, setting the tone for their overall experience. It’s important to explore whether the topics discussed held the audience’s attention and left a lasting impression, providing educational and emotional value.

Event Planning 97

Event Planning Construction Start-ups Customer Feedback 97

ClearAction

JULY 11, 2023

A customer’s experience includes a lot that is beyond touchpoints. How are you mining Customer Service interactions to educate value creators and fulfillers and communicators? How are you collecting, communicating, and championing the wealth of mined insights to guide efficiency efforts and inspire growth efforts ?

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

SurveySensum

DECEMBER 29, 2023

Embrace Data-Centric Approaches Centralizing and meticulously analyzing data harvested from diverse touchpoints across healthcare operations serves as the linchpin of informed decision-making. 7 Best Practices for Exceptional Patient Experience 1. Addressing Resistance to Change Resistance to change can stall advancements in healthcare.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. Identify touchpoints where improvements can be made.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

SEPTEMBER 25, 2023

Listening to your customers will foster a sense of loyalty, and actionable insights will improve the customer experience. Analyze feedback to shortlist video formats and then experiment with different formats (educational videos, demo videos, how-to videos, etc.) Ready to boost the ROI of Video Marketing with feedback?

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SugarCRM

MAY 28, 2024

When customers reach out to your company for additional information, educational content, or pricing inquiry, you can consider this stage successful. Make sure that your website is user-friendly, easy to navigate, and packed with relevant information and educational content.

Technology 26

Technology Technology Sales CRM 26

PeopleMetrics

MARCH 6, 2025

If customers skip important detailslike their experience at the spa or during checkoutyoure left making educated guesses. If your goal is to improve specific touchpoints based on recent experiences, NPS alone wont cut it. This range is usually the sweet spot for delivering actionable insights without overwhelming your customers.

Net Promoter Score 117

Net Promoter Score Text Analytics NPS Actionable Insights 117

Intercom, Inc.

DECEMBER 18, 2018

. “Email can be a great tool to fill in gaps between conversion points” By prompting people to sign up via your website and other touchpoints, you’ll be able to funnel new leads and customers into your campaigns on an ongoing basis. Email can be a great tool to fill in gaps between conversion points. An onboarding email series.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Qualtrics

APRIL 19, 2021

The government must equip supervisors, managers and leaders with the actionable insights they need to create an engaging, inclusive and equitable environment for Federal talent. These touchpoints can be mapped based on qualitative data from employees and leaders who can tell us the key moments that matter to them.

Government 26

Government Touchpoint Actionable Insights Education 26

SurveySensum

OCTOBER 30, 2024

How are they helpful in giving you actionable insights into customer expectations to tailor your products, services, and marketing strategies? giving insight into their expectations and needs and allowing you to tailor products and services accordingly. And that’s where customer profile surveys come in! Let’s find out!

Customer Journey Map 52

Customer Journey Map Actionable Insights Customer Retention Customer Expectations 52