Intercom, Inc.

FEBRUARY 12, 2020

For instance, people on the Marketing team are not going to be interested in the same customer insights as a product engineer. For example, for engineers and product teams, we focus on the product they’re working on – exploring both how we use it from a support perspective and how our customers use it.

Engineering 193

Engineering Education Actionable Insights Sales 193

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Data security and compliance should be prioritised to protect sensitive customer information. It also offers real-time journey analytics, and journey optimisation.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

ECXO

MAY 27, 2024

Current State of AI in Enterprise Software Design AI technologies have permeated many areas of enterprise software, from automating mundane tasks to offering complex data analyses and insights. However, it hasn’t yet empowered designers or engineers directly. Are companies already using this approach?

AI 227

AI Technology Technology CX 227

Callminer

JULY 18, 2019

What do you think is the most powerful insight we can gain from topic turns? Finding actionable insights can alter agent behavior and make true business impact. But what the actionable insight actually is vary from business and department. What’s an “engineered category”? Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

SurveySensum

MARCH 10, 2025

Reporting and Actionable Insights Data means nothing without actionable insights. Reporting and Actionable Insights Data means nothing without actionable insights. Recognizes social engineering tactics : Flags manipulative language that indicates fraud attempts.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

DECEMBER 30, 2024

Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. Listen and respond to customers using the Listening engine. Best Features User-friendly design for easy survey creation, customization, and deployment. Gather feedback through SMS, email, QR codes, and WhatsApp surveys.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Intercom, Inc.

MARCH 18, 2021

I work with a cross-functional team that includes product managers, engineers, and also partners from research and analytics on different customer problems like conversation topics. Custom reports are another tool in your toolbox that you can use to get more insight. Finding actionable insights with conversation topics.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Lumoa

MAY 16, 2024

Meanwhile, you can almost hear the prudent software engineers screaming: “This is not a process!” Data scientists continuously refine models based on new data and insights. This iterative approach doesn’t always fit into the linear development pipelines that software engineers are accustomed to. Yet, it does happen.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

Totango

APRIL 1, 2021

In fact, here are a few interesting statistics to demonstrate their impact: 72% of customers won’t take any buying actions until they’ve read reviews. Testimonial Engine). There’s no denying the power of product reviews from real users for both customers and businesses. G2 and Heinz Marketing ). 3D Cart ). .” – Anisha H.,

Actionable Insights 84

Actionable Insights Touchpoint B2B Engineering 84

Hodusoft

FEBRUARY 12, 2025

Without it, providers miss out on this actionable insight. After the results are generated, visit some of the websites on the first page of the search engine result page. At HoduSoft, we engineer and tailor our multi-level IVR systems for various types and sizes of organizations, including hosted PBX service providers.

Gaming 52

Gaming Engineering CRM Technology 52

Zendesk

DECEMBER 15, 2021

Source: Uber Engineering. Drag-and-drop functionality enables anyone in the organization to create mobile-friendly forms and gather actionable insights. Create feedback forms that give you actionable insights. Doing so leads the customer to respond a certain way and is likely to encourage false, unhelpful answers.

Customer Feedback 98

Customer Feedback Actionable Insights Start-ups Customer Satisfaction 98

CX Journey

MARCH 17, 2015

I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine. Jeanne talked about the role of the Chief Customer Officer, while I ran through my Six Steps to Turn VoC into Action.

VOC 77

VOC Gaming Start-ups Actionable Insights 77

SurveySensum

JANUARY 20, 2025

Thats where sentiment analysis comes in – turning raw feedback into actionable insights. Web search results are always biased towards web pages that are search engine optimized. However, the sheer volume and complexity of feedback often make it challenging to derive actionable insights.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

CX Journey

FEBRUARY 5, 2015

For the long term win, Customer Experience Management needs to be a continuous process of collecting - and acting on - customer insights. It needs to be a comprehensive strategy with engineering, analytics, sales, marketing, and all job functions sharing the same appreciation for the customer and aligned with the same objectives. #2

CX 71

CX Retail Engineering Actionable Insights 71

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

Lumoa

FEBRUARY 28, 2023

Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights. It’s only through consistently actioning feedback that you’ll see measurable business results. It can almost feel paralyzing.

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

CSM Practice

MAY 13, 2020

Focus all your teams, including marketing, product development, engineering, and support on delivering even more value to existing customers. If you need help with retaining customers during this crisis, you can contact CSM Practice for more actionable insights. Customer centricity doesn’t apply to customer success alone.

Finance 128

Finance Sales Actionable Insights Engineering 128

Experience Investigators

FEBRUARY 20, 2024

This efficiency is crucial for capturing the full spectrum of customer emotions, intents, and sentiments, leading to actionable insights that drive our customer experience strategies forward.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

JULY 16, 2024

Did you know that Google has more than 3 billion active users, accounting for about 91.54% of the global search engine market? Not just that, about 92.07% of internet users use Google as their primary search engine. It encourages their engineers to spend 20% of their work week on projects that interest them.

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

SurveySensum

APRIL 16, 2025

Your company is a machine; your CRM system is the engine; however, without accurate, real-time customer insights, it will not function at maximum performance. By hitting these marks, you’ll boost response rates of your customer feedback surveys and gather higher-quality, actionable insights.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. Boosting SEO and PPC Efforts When it comes to driving traffic to your ecommerce site, Search Engine Optimization (SEO) and Pay-Per-Click (PPC) advertising are a dynamic duo.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Gainsight

AUGUST 28, 2021

Not only does strong customer success help companies retain customers and keep them engaged, but it can also serve as a major engine for growth. A robust customer success platform also enables you to easily analyze all customer data to uncover actionable insights and demonstrate the impact of your efforts to your board and shareholders.

Net Promoter Score 52

Net Promoter Score Actionable Insights Engineering Customer Retention 52

SurveySensum

APRIL 16, 2024

While testers gain more app functionality knowledge by sitting with engineers, the engineers understand the quality risks better. For example, addressing a complex usability issue requires close collaboration between design and engineering. It also encourages the DevOps approach for faster development processes.

Construction 52

Construction Social Media Engineering Actionable Insights 52

SurveySensum

OCTOBER 3, 2024

A website optimization tool enhances your website’s performance by focusing on improving key aspects like speed, search engine rankings, and user experience. Boost your search engine rankings by optimizing content and technical aspects. Ahrefs Ahrefs optimizes your website’s search engine performance.

Engineering 52

Engineering Text Analytics Start-ups Touchpoint 52

Customer Service Life

JANUARY 28, 2019

There’s just one problem: the best insights are housed in the customer conversations (phone call recordings and chat and email transcripts) and it’s traditionally been incredibly time consuming or costly, to garner actionable insights. Voice Analytics. First, let’s look at voice analytics platforms.

Contact Center 60

Contact Center Machine Learning Artificial Intelligence Engineering 60

Gainsight

MARCH 21, 2024

They likened AI engines to neural links, forming a network that drives intelligent decision-making, much like the human brain. Kapoor and Rashkovan also discussed AI’s role in aggregating and analyzing vast amounts of data, enabling deeper insights and more efficient workflows for Customer Success Managers (CSMs).

AI 52

AI Artificial Intelligence Actionable Insights B2B 52

Retently

OCTOBER 16, 2024

This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. Customers appreciate the simplicity, and businesses benefit from actionable insights with minimal effort​.

Customer Satisfaction 134

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 134

PeopleMetrics

MARCH 5, 2018

If customers are the fuel, employees are the engine, and together they drive the forward trajectory of any company. By analyzing the dynamics of an acquisition company’s relationship with its customers and employees, business leaders become armed with the actionable insight necessary to make an informed investment decision and reduce risk.

Net Promoter Score 63

Net Promoter Score Customer Feedback Voice of the Customer Actionable Insights 63

Gainsight

JUNE 21, 2022

Customer success is a growth engine for companies of every size. With CS seen as a new growth engine, we predict an increase in CCOs over the next year.” ” Investing in product analytics that provide actionable insights beyond monthly and daily active usage helps retain and grow your current customers.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Engineering 52

SurveySensum

FEBRUARY 20, 2024

These platforms offer comprehensive features for collecting, organizing, and analyzing feedback from various sources, providing actionable insights to improve your products, services, and overall customer experience. Hreflang tags: These tags are significant because they tell search engines which target and language you are targeting.

Engineering 52

Engineering Customer Feedback Start-ups Social Media 52

Gainsight

FEBRUARY 10, 2025

Security & Ethical AI: Built Right from the Start AI that operates with zero input and delivers real-time insights? The team pursued SOC 2 compliance before hiring its first engineer, embedding security into its foundation rather than treating it as an afterthought. It has to be secure.

AI 52

AI Compliance Artificial Intelligence Data Entry 52

ProProfs

FEBRUARY 18, 2019

Now, their range of capabilities comprises learning analytics, reporting dashboards, recommendation engines, and many more. Start off by asking the following questions: Do you need actionable insights into your learners? You may say it is an advancement over the old versions of LRS.

Education 68

Education Compliance Start-ups Actionable Insights 68

TeamSupport

JUNE 5, 2024

Analytics: The Art of Insightful Decisions In a world driven by data, navigating without a compass is not just risky; it's outright dangerous. TeamSupport's analytics feature stands as your guide to actionable insights distilled from a robust data analytics engine.

Actionable Insights 40

Actionable Insights Customer Satisfaction Engineering Start-ups 40

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SugarCRM

DECEMBER 20, 2022

Not only should a strong ABM tool be able to feed actionable insights to the sales rep about account and contact activity, competitive research, and new contacts to engage, but should be able to automate engagement with those prospects. To learn more about Triblio, a Foundry company, visit www.triblio.com.

CRM 48

CRM Sales Actionable Insights B2B 48

SurveySensum

AUGUST 3, 2023

The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 11, 2024

In this modern life, an average customer is being driven by a cognitive overload and to cope with and alleviate this burden, customers are now pushing the traditional brand interaction and are turning to AI engines to make routine decisions for them.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52