SurveySensum

JANUARY 20, 2025

Thats where sentiment analysis comes in – turning raw feedback into actionable insights. The core advantage of sentiment analysis is that it can handle large volumes of omnichannel data consistently and accurately. Web search results are always biased towards web pages that are search engine optimized.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

JULY 16, 2024

Did you know that Google has more than 3 billion active users, accounting for about 91.54% of the global search engine market? Not just that, about 92.07% of internet users use Google as their primary search engine. It encourages their engineers to spend 20% of their work week on projects that interest them.

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

SurveySensum

SEPTEMBER 11, 2024

You need to also integrate data, personalization, convenience, omnichannel experience, and many more new trends to make it wholesome. AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Anchored by Puzzel Contact Centre, the cloud-native omnichannel solution empowers businesses to manage customer interactions across all channels. This is where Puzzel enters the picture.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Comm100

FEBRUARY 10, 2022

So, research and source the best data-driven tools to secure actionable insights about your target audience. Capture insights about your customers’ demographics, product knowledge, preferences, and buying capacity. These insights will inform you about your target buyer’s preferences and help customize their shopping experience.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

SurveySensum

AUGUST 3, 2023

The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 26, 2024

These experts will provide you with end-to-end support, from launching your first survey to analyzing the result, creating actionable insights, and finally implementing them to get results. A well-presented and analyzed survey data from where actionable insights can be derived effortlessly. The result?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Direct customer interaction and response through the Listening engine.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Omnichannel Experience Contemporary contact centers provide omnichannel experience. Customers these days expect fast, efficient, and omnichannel communication.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

FEBRUARY 20, 2024

Omnichannel Support Options : Provide support through multiple channels such as phone, email, live chat, and social media to meet customers where they are. So, invest in your frontline heroes, embrace the power of omnichannel support, and never underestimate the impact of going the extra mile.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

Omnichannel Support Options : Provide support through multiple channels such as phone, email, live chat, and social media to meet customers where they are. So, invest in your frontline heroes, embrace the power of omnichannel support, and never underestimate the impact of going the extra mile.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . It has 27 channels and 128 sources to feed data into a centralized platform to generate insights. . The predictive AI engine provides quick insights in real-time to identify customer trends and patterns.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Workflows often contain the following steps: Initial contact: The first interaction concerning a customer issue or request.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SugarCRM

FEBRUARY 7, 2023

Guided selling is far from magic and closer to AI-powered data engineering, custom software development, and deployment. For this reason, in B2B, guided selling introduces B2B software selling solutions that aid sales teams in increasing sales by recommending the best content, communication tactics, actions, and products to close a deal.

CX 26

CX B2C B2B Engineering 26

SugarCRM

MAY 28, 2024

There are several methods you can use to reach your customers in this stage , from social media, search engine marketing, SEO, etc. These tools analyze data from various sources, like your CRM, marketing automation, sales enablement, and customer service systems, and provide actionable insights.

Technology 26

Technology Technology Sales CRM 26

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Want to Improve Your Retail Customer Experiences? Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. It can happen through various channels, such as advertisements, social media, word-of-mouth, or search engines. Want to Improve Your Retail Customer Experiences? Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Qualtrics

FEBRUARY 13, 2019

Other notable speakers: Ken Kocienda- Former Principal Engineer, Apple. Rachel Richter- VP of Customer Insights, Dun & Bradstreet. Over the course of two days, there are 13 keynote speakers, designed to give you actionable insights and tools you can use to better connect with consumers. Who should go: Brand managers.

Social Media 20

Social Media B2B Entertainment Technology 20

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. But really, its the engine that drives improvements in the customer experience. What Is CX Software?

CX 52

CX Social Media Contact Center Compliance 52

Gainsight

JUNE 14, 2023

DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. In other words, DCS enables you to meet your customers where they are, at all times, and provide the guidance they need when they need it—without burning out your CS team.

Omnichannel 52

Omnichannel Actionable Insights Engineering Education 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. 5 Best Features: Digital-first omnichannel feedback lets you capture feedback and assess every touchpoint with ease. Per Month Premium – $149.00/Per

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52