eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Crucially, real-time feedback isnt limited to explicit ratings or comments.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

eglobalis

JULY 31, 2024

These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX. ” Personalization Engines Personalization tools such as Sitecore, Oracle, SAP, Dynamic Yield and Optimizely deliver tailored content and product recommendations based on individual user data.

Customer Experience 434

Customer Experience Social Media Predictive Analytics AI 434

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

ECXO

MAY 27, 2024

Current State of AI in Enterprise Software Design AI technologies have permeated many areas of enterprise software, from automating mundane tasks to offering complex data analyses and insights. However, it hasn’t yet empowered designers or engineers directly. Are companies already using this approach?

AI 227

AI Technology Technology CX 227

SurveySensum

SEPTEMBER 11, 2024

In this modern life, an average customer is being driven by a cognitive overload and to cope with and alleviate this burden, customers are now pushing the traditional brand interaction and are turning to AI engines to make routine decisions for them.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. Use buyer journey mapping to see where customers drop off.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148