eglobalis

JULY 31, 2024

Social Media Management Tools Tools such as Hootsuite, Hubspot and Sprout Social among many players allow businesses to manage their social media presence, schedule posts, and track engagement metrics. These platforms also offer social listening capabilities to monitor customer sentiment and respond proactively.

Customer Experience 450

Customer Experience Social Media Predictive Analytics Machine Learning 450

eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Configure listening searches by topic, channel, website, and other parameters.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

But really, its the engine that drives improvements in the customer experience. By analyzing voices across every channelsurveys, social media rants, support calls, and even subtle shifts in app behavioryou can use CX software to uncover what customers really want. Brands like Foot Locker use its Active Listening tool to gather 2.4x

CX 52

CX Social Media Contact Center Compliance 52