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Why Must Leaders and Their Companies Now Give More Attention (and Resources) to EX?

Beyond Philosophy

Organizations need to have more actionable insight into what motivates employees. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. 4) There is little recognition that employees, like customers, have a defined life cycle. appeared first on.

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It’s A Wrap — Part 2: More Great Insights from Clearwater, FL

Execs In The Know

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Key CX Performance Benchmarks: Using Data to Transform Agent Action into Operational ROI.

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Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024

Hodusoft

Leading this charge is HoduSoft, a prominent name in unified communication solutions, all set to showcase its HoduCC omnichannel CX solutions at Enterprise Connect 2024, scheduled from March 25 to 28, 2024, at Gaylord Palms, Orlando, Florida.

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Execs In The Know Announces Dynamic Keynote Speaker Lineup for Customer Response Summit in Clearwater Beach – March 3-5, 2025

Execs In The Know

PHOENIX, ARIZONA January 14, 2025 Execs In The Know, a global community of Customer Experience (CX) leaders, is thrilled to announce the keynote speakers for its highly anticipated Customer Response Summit (CRS) in Clearwater Beach, Florida, March 3-5, 2025.

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You’re Not Competing In The Category You Think You Are! (How to Find Out)

C3Centricity

. – All consumers of instant coffee powder … or … house owners in Florida who have bought insurance for natural disasters. per 100 gms … or … owners of houses over US$2 million in Florida who have bought insurance for natural disasters. – Consumers of instant coffee powder costing less than US$ 2.50

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Revealed: How to Use Data to Transform Agent Actions into Operational ROI

Execs In The Know

This makes it important to find a solution that cuts through all this complexity to provide measurable and actionable insights for CX teams. It’s complicated by unnecessary steps and impeded by distractions.

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Business-to-Business Customer Advocacy: Is It A Real Possibility Or A Real Oxymoron?

Beyond Philosophy

BtoB clients frequently ask: “Because of the importance of brand perception and word-of-mouth in BtoC products and services, I understand how customer advocacy can provide highly actionable insights there. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.