SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 19, 2023

This shows that asking the right questions in in-app surveys can be a game-changer. With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. They can analyze this data using an efficient customer feedback platform , and take data-driven action.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. No matter which method you choose for your specific use case, know that it’s been thoroughly tested and will deliver the actionable insights you’re after.

B2B 152

B2B NPS Start-ups Actionable Insights 152

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. In this case, traditional data analysis methods struggle to process this vast amount of text, which is where text mining becomes a game-changer.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! NPS Software : Leverage AI-enabled NPS tools like SurveySensum to create surveys, survey distribution, and analyze NPS data to extract actionable insights from raw data. What is the NPS score of Google?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Execs In The Know

JULY 14, 2024

The conversation was rich with real-world examples, forward-thinking strategies, and actionable insights, providing a comprehensive overview of how AI can redefine the customer experience landscape. These insights are just the tip of the iceberg. Here are the top five takeaways from the webinar.

AI 95

AI Artificial Intelligence Actionable Insights Gaming 95

Intercom, Inc.

DECEMBER 8, 2020

Effective reporting contextualizes customer behavior and feedback, so you can glean actionable insights from data to provide a more positive customer experience. But you need time to do this valuable analysis; without time, you can’t collaborate with relevant teams to glean insights from help desk metrics and customer behaviors.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

PeopleMetrics

OCTOBER 25, 2017

Draw new actionable insights at scale. Warm ups are over, it’s game time. The more customer-facing employees with access to a real-time view of customer feedback, the more awareness, focus, and unity there is around your company’s CX mission and goals. The most democratized CEM programs are usually also the most successful.

CEM 122

CEM Customer Experience VOC Government 122

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

CX Journey

MARCH 17, 2015

I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine. Jeanne talked about the role of the Chief Customer Officer, while I ran through my Six Steps to Turn VoC into Action. I think when you start doing that, you start disrespecting the game.

VOC 77

VOC Gaming Start-ups Actionable Insights 77

Hodusoft

SEPTEMBER 21, 2022

By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. Best practices to level up your outbound game. Here’s a list of metrics outbound call centers must focus on to bring efficiency: Average handling time. Average call duration. List closure rate. Conversion rate.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Zendesk

AUGUST 2, 2021

To see this play out, consider a game store that sells video games, board games, and yard games. By tracking sales per product, the store manager can see how each type of game is selling. Video games normally have a higher price point, so the store may sell fewer yet make more off each sale. Ease of use.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Execs In The Know

MARCH 13, 2023

Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. Offering a more cost-effective, flexible, and environmentally friendly alternative to traditional car rental services, Turo is a game-changer. Feedback is a driving element of customer experience,” said Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

APRIL 11, 2025

This way, the company gains clear, actionable insights into what really made the users cancel their subscriptions and whats the biggest driving force behind the slipping CSAT. SurveySensum changes the game through AI-powered automation. The survey contains specific questions like: What made you cancel your subscription?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

ClientSuccess

MAY 25, 2023

Engagement Insights The new Engagement Insights feature streamlines the customer engagement process by automatically summarizing customer success managers’ meeting and call notes, identifying crucial next steps, and discerning customer sentiment.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Understanding the latest market trends and consumer behavior isn’t just a “nice-to-have” – it’s a game-changer for ecommerce growth. One game-changer is automation.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

C3Centricity

JULY 20, 2020

You must innovate to stay in the game, but that doesn’t mean launching anything just to meet the company’s innovation targets. How the Best Marketers are getting More Actionable Insights. Everyone struggles to develop true insights about their customers. Remember that insight development takes energy and time.

Innovation 132

Innovation Start-ups Actionable Insights Retail 132

Experience Investigators

FEBRUARY 25, 2025

Ready to elevate your customer experience game as a leader? Whether you’re a seasoned CX leader or looking to break into leadership, this episode is packed with actionable insights that will prepare you for success.

CX 52

CX Actionable Insights Gaming Customer Experience 52

Retently

JANUARY 13, 2025

Retently goes beyond traditional feedback collection by providing actionable insights that help businesses improve customer experiences in real-time. Combining this data with CES results reveals where users struggle and why, providing actionable insights. What Makes Retently Unique? The key takeaway?

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Hodusoft

DECEMBER 26, 2024

Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior. Better Data Integration and Analytics Omnichannel contact centers enable better data integration by consolidating customer interactions across all channels into a unified platform.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Gainsight

OCTOBER 4, 2024

AI-powered tools like Gainsight’s Meeting Assist are changing the game by automating time-consuming tasks such as note-taking. Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

AI-powered tools like Gainsight’s Meeting Assist are changing the game by automating time-consuming tasks such as note-taking. Enhancing Decision-Making with AI-Driven Insights The power of AI in customer success lies in its ability to generate granular and accurate forecasts for retention, adoption, and expansion.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

SurveySensum

FEBRUARY 13, 2025

Additionally, it also enables you to run ad-hoc surveys from the same platform to gain specific insights into critical areas such as customer churn, drop-off, product satisfaction, and others so that you can address these specific issues and improve customer retention.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

NOVEMBER 29, 2024

Questions of first impression are game-changers for industries like Ecommerce, SaaS and Retail, basically, anywhere the customer experience directly influences conversions or loyalty. It concludes with actionable insights for improvement. With Retently, you’re not just collecting data – you’re uncovering actionable insights.

Start-ups 121

Start-ups Retail Actionable Insights Hospitality 121

Experience Investigators

FEBRUARY 20, 2024

This efficiency is crucial for capturing the full spectrum of customer emotions, intents, and sentiments, leading to actionable insights that drive our customer experience strategies forward. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. This can turn vague dissatisfaction into actionable insights. Let’s get started.

NPS 78

NPS Net Promoter Score Actionable Insights Customer Satisfaction 78

Retently

JULY 8, 2024

Manipulated results There’s also a temptation to game the system. With quick installation and easy-to-follow documentation, you can now get actionable insights on how to reduce customer churn, grow revenue, and build long-term customer happiness. Sign up for a free trial to start measuring your customer satisfaction.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Qualtrics

JULY 29, 2021

This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes. This is an absolute game-changer for Experience Management, the category we created and continue to lead.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Retently

SEPTEMBER 6, 2018

In this guide, we’ll look at the key differences between relationship and transactional NPS ( tNPS ) to help you understand how each survey method can enable business growth, increase retention and generate more actionable insights from your customers. The ‘What’ and ‘When’ of Relationship NPS.

NPS 67

NPS Net Promoter Score Actionable Insights Sentiment Analysis 67

SurveySensum

FEBRUARY 23, 2020

Without further ado, let’s dig into the most common mistakes that could be hurting your customer experience right now and impairing your CX game. One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. Make them understand their importance in enhancing the bank’s customer experience.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Execs In The Know

NOVEMBER 30, 2024

Why AI certification is a Game-Changer for CX Leaders AI is reshaping how brands connect with customers, measure success, and scale operations. Walk away with actionable insights and a clear framework for your organization. But with innovation comes complexity. Do you know how to set AI objectives that deliver real results?

AI 52

AI CX Artificial Intelligence Actionable Insights 52

Lumoa

OCTOBER 15, 2023

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. Conclusion Okay, let’s wrap this up: Analyzing customer feedback in real time is a game-changer. That’s powerful stuff.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78