SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Uniphore

JUNE 15, 2021

Dispute Gods Use account disputes to “game the system” for provisional credit. However, beneath this surface is a wellspring of actionable insights. Two-Faced Types Start out friendly but turn ugly when things don’t go smoothly. Tech Experts Can usually resolve their own concerns with minor assistance.

Social Media 162

Social Media CX Contact Center Actionable Insights 162

SurveySensum

OCTOBER 30, 2024

How are they helpful in giving you actionable insights into customer expectations to tailor your products, services, and marketing strategies? giving insight into their expectations and needs and allowing you to tailor products and services accordingly. And that’s where customer profile surveys come in! Let’s find out!

Customer Journey Map 52

Customer Journey Map Actionable Insights Customer Retention Customer Expectations 52

Execs In The Know

SEPTEMBER 17, 2024

As businesses strive to meet the increasing demands of modern consumers, innovative technologies are emerging as game-changers. Customer-centric AI for CX is a retail game-changer precisely because it facilitates smoother, more connected experiences and faster resolutions. How powerful? trillion annually to the global economy.

Retail 52

Retail AI CX Gaming 52

Execs In The Know

JULY 14, 2024

The conversation was rich with real-world examples, forward-thinking strategies, and actionable insights, providing a comprehensive overview of how AI can redefine the customer experience landscape. These insights are just the tip of the iceberg. Here are the top five takeaways from the webinar.

AI 52

AI Artificial Intelligence Actionable Insights Technology 52

ClientSuccess

MAY 25, 2023

Engagement Insights The new Engagement Insights feature streamlines the customer engagement process by automatically summarizing customer success managers’ meeting and call notes, identifying crucial next steps, and discerning customer sentiment.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Intercom, Inc.

FEBRUARY 24, 2021

That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports. Find meaningful insights fast with conversation topics.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

Hodusoft

SEPTEMBER 21, 2022

By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. Best practices to level up your outbound game. Here’s a list of metrics outbound call centers must focus on to bring efficiency: Average handling time. Average call duration. List closure rate. Conversion rate.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Hodusoft

MARCH 6, 2024

Gaining actionable insights can help improve customer experience and overall efficiency. BPOs can be a game-changer for businesses that strive to enhance their core competencies and boost their ROI. Let’s get started. Elevate your e-commerce service experience today! Connect with HoduSoft Expert Now!

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Intercom, Inc.

FEBRUARY 12, 2020

We all talk a good game about the customer being the most important thing in our business. This real interaction with our customers, whether it’s answering a short “How would I…” question or dealing with a serious complaint, is the best eye-opener for unlocking “aha” moments and actionable insights.

Engineering 193

Engineering Education Actionable Insights Sales 193

SurveySensum

OCTOBER 11, 2024

This step involves using advanced capabilities to properly process and analyze data to extract actionable insights and predict future trends. Text Analysis : When you receive a vast amount of open-ended feedback it becomes impossible to go through each and every feedback and extract actionable insights from them.

Omnichannel 52

Omnichannel Touchpoint Sentiment Analysis Actionable Insights 52

SurveySensum

JUNE 6, 2024

The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. SurveyMonkey offers a range of tools and features that make it easy to design surveys, reach respondents, and gain actionable insights from the collected data.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

MAY 30, 2024

We’re here to help you create surveys that deliver clear, actionable insights. Ready to level up your survey game? ” So, start gathering insights from your customers with Likert scale questions – designed to deliver reliable and actionable insights. Let’s jump in! Sign Up Today!

Net Promoter Score 52

Net Promoter Score Social Media Actionable Insights Start-ups 52

Qualtrics

JULY 29, 2021

This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes. This is an absolute game-changer for Experience Management, the category we created and continue to lead.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Lumoa

OCTOBER 15, 2023

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. Conclusion Okay, let’s wrap this up: Analyzing customer feedback in real time is a game-changer. That’s powerful stuff.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

SurveySensum

JULY 16, 2024

Closing the Loop Being one of the top companies in the IT sector and the inventor of many automated solutions, it should come as no surprise that Google is ahead in the game of using AI to close the feedback loop with its customers. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 6.

NPS 52

NPS Customer Loyalty Engineering Close the Loop 52

SurveySensum

JUNE 14, 2024

Get ready to level up your survey game and gather insights that truly matter. By avoiding these common survey errors, you can improve the quality of your survey data and ensure more accurate, reliable, and actionable insights. Revolutionize your survey game with SurveySensum. Let’s dive in!

Double-Barreled Question 52

Double-Barreled Question Innovation Actionable Insights Gaming 52

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Convosense.ai (Support) is an AI-powered conversation analytics platform that integrates with Zendesk to provide robust analytics, sentiment analysis, and actionable insights. Once installed, the app adds a convenient “Refine” button to the text editor.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

JANUARY 1, 2024

It’s more than just numbers; it’s a game-changer in sparking motivation and engaging your team like never before. Empowerment through Actionable Insights Empowerment through Actionable Insights involves assigning ownership of improvement projects derived from VoC data to individuals based on their expertise.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

Zendesk

AUGUST 2, 2021

To see this play out, consider a game store that sells video games, board games, and yard games. By tracking sales per product, the store manager can see how each type of game is selling. Video games normally have a higher price point, so the store may sell fewer yet make more off each sale. Ease of use.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. It is designed to help businesses gain actionable insights from customer feedback data. So, what’s the solution here? → per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

FEBRUARY 23, 2020

Without further ado, let’s dig into the most common mistakes that could be hurting your customer experience right now and impairing your CX game. One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

SurveySensum

SEPTEMBER 11, 2024

AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights. In active participation, customers actively contribute to the design, marketing, production, and usage of products of their own free will.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

DMG Consulting

MARCH 10, 2023

These solutions should provide actionable insights that improve CX, increase first-contact resolution (FCR), reduce customer holds and transfers, provide timely feedback to agents, eliminate subjectivity in the QM process, and enhance agent engagement. Gamification.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

NOVEMBER 30, 2023

Fintech companies that make a real effort to up their customer experience game and boost their NPS scores are setting the stage for solid and long-lasting connections with their customers. Using these links, I have customized survey questions based on individual user interactions and behaviors, yielding more specific and actionable insights.

NPS 52

NPS Close the Loop Customer Satisfaction Actionable Insights 52

SurveySensum

JULY 9, 2024

Starbucks is certainly excelling at the customer retention game. The software helps you to gather, and analyze feedback, extract actionable insights, identify key drivers, and take prioritized action that will impact your bottom line. Launch Your Own NPS Program With SurveySensum!

NPS 52

NPS Customer Loyalty Customer Retention Social Media 52

Zendesk

APRIL 24, 2023

When you put Zendesk automations into practice and utilize them in real-time, it is game-changing. When you put Zendesk automations into practice and utilize them in real-time, it is game-changing. That’s how we move mountains.” That’s how we move mountains,” says Zachary Seay-Klatt, Systems Administrator at Workrise.

AI 52

AI Legal Gaming Actionable Insights 52

Hodusoft

OCTOBER 14, 2022

These reports offer actionable insights to improve the performance of your call center as well as the customer experience. Some more features that make contact center software a game changer. Data analytics analyzes essential metrics such as average speed of answering, first resolution rate, customer satisfaction rating, etc.,

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

DECEMBER 14, 2023

NPS is Not a Good Predictor of Growth or Customer Behavior NPS Only Shows a Single Dimension of Loyalty NPS Tends to Skew to the Extremes NPS Doesn’t Tell You What You Need to Fix NPS Doesn’t Tell You What is Popular NPS Doesn’t Take Consumer Demographics Into Account Gaming the NPS Score So, How Should You Measure Customer Experience? –

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Execs In The Know

OCTOBER 27, 2021

Analytic tools can help accomplish this, turning program data into actionable insights. Although Williams-Sonoma has upped its digital game, the company is not afraid to revisit the tried and true if it makes sense. You have the data, so it’s time to put it to work. Don’t Shy Away from Traditional Solutions.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

SugarCRM

MARCH 10, 2021

The Power of SugarPredict: Actionable Insight . It’s uniquely capable to provide everyone access to AI insights in their respective roles. To identify insights that are actionable, using goal-specific AI models based on the data within your system, and augmented with secure third-party data. .

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

SugarCRM

JANUARY 27, 2021

At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict. After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49