SurveySensum

SEPTEMBER 19, 2023

This shows that asking the right questions in in-app surveys can be a game-changer. With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. They can analyze this data using an efficient customer feedback platform , and take data-driven action.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Intercom, Inc.

DECEMBER 8, 2020

Effective reporting contextualizes customer behavior and feedback, so you can glean actionable insights from data to provide a more positive customer experience. But you need time to do this valuable analysis; without time, you can’t collaborate with relevant teams to glean insights from help desk metrics and customer behaviors.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

CX Journey

MARCH 17, 2015

I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine. Jeanne talked about the role of the Chief Customer Officer, while I ran through my Six Steps to Turn VoC into Action. I think when you start doing that, you start disrespecting the game.

VOC 77

VOC Gaming Start-ups Actionable Insights 77

Hodusoft

SEPTEMBER 21, 2022

By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. Best practices to level up your outbound game. Here’s a list of metrics outbound call centers must focus on to bring efficiency: Average handling time. Average call duration. List closure rate. Conversion rate.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Zendesk

AUGUST 2, 2021

To see this play out, consider a game store that sells video games, board games, and yard games. By tracking sales per product, the store manager can see how each type of game is selling. Video games normally have a higher price point, so the store may sell fewer yet make more off each sale. Ease of use.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Extracting actionable insights from this sea of information is often cumbersome.

AI 62

AI Gaming Actionable Insights Sales 62

ClientSuccess

MAY 25, 2023

Engagement Insights The new Engagement Insights feature streamlines the customer engagement process by automatically summarizing customer success managers’ meeting and call notes, identifying crucial next steps, and discerning customer sentiment.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

SurveySensum

OCTOBER 28, 2024

Customer Service: Actionable Insights for Resolution Efficiency If you use NPS as a case resolution KPI, you can track how many detractors are turned into promoters after communicating with customer support. Mastering your NPS KPI is like executing a winning game strategy in football. Let’s unravel them together!

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Sentiment Analysis Actionable Insights Close the Loop 52

Qualtrics

JULY 29, 2021

This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes. This is an absolute game-changer for Experience Management, the category we created and continue to lead.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

SurveySensum

FEBRUARY 23, 2020

Without further ado, let’s dig into the most common mistakes that could be hurting your customer experience right now and impairing your CX game. One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

C3Centricity

JULY 20, 2020

You must innovate to stay in the game, but that doesn’t mean launching anything just to meet the company’s innovation targets. How the Best Marketers are getting More Actionable Insights. Everyone struggles to develop true insights about their customers. Remember that insight development takes energy and time.

Innovation 103

Innovation Start-ups Actionable Insights Retail 103

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Lumoa

OCTOBER 15, 2023

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. Conclusion Okay, let’s wrap this up: Analyzing customer feedback in real time is a game-changer. That’s powerful stuff.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

Hodusoft

MARCH 6, 2024

Gaining actionable insights can help improve customer experience and overall efficiency. BPOs can be a game-changer for businesses that strive to enhance their core competencies and boost their ROI. Let’s get started. Elevate your e-commerce service experience today! Connect with HoduSoft Expert Now!

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

OCTOBER 30, 2024

How are they helpful in giving you actionable insights into customer expectations to tailor your products, services, and marketing strategies? giving insight into their expectations and needs and allowing you to tailor products and services accordingly. And that’s where customer profile surveys come in! Let’s find out!

Customer Journey Map 52

Customer Journey Map Actionable Insights Customer Retention Customer Expectations 52

SugarCRM

MARCH 10, 2021

The Power of SugarPredict: Actionable Insight . It’s uniquely capable to provide everyone access to AI insights in their respective roles. To identify insights that are actionable, using goal-specific AI models based on the data within your system, and augmented with secure third-party data. .

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

SugarCRM

JANUARY 27, 2021

At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict. After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Execs In The Know

JULY 14, 2024

The conversation was rich with real-world examples, forward-thinking strategies, and actionable insights, providing a comprehensive overview of how AI can redefine the customer experience landscape. These insights are just the tip of the iceberg. Here are the top five takeaways from the webinar.

AI 52

AI Artificial Intelligence Actionable Insights Technology 52

Execs In The Know

SEPTEMBER 17, 2024

As businesses strive to meet the increasing demands of modern consumers, innovative technologies are emerging as game-changers. Customer-centric AI for CX is a retail game-changer precisely because it facilitates smoother, more connected experiences and faster resolutions. How powerful? trillion annually to the global economy.

Retail 52

Retail AI CX Gaming 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! NPS Software : Leverage AI-enabled NPS tools like SurveySensum to create surveys, survey distribution, and analyze NPS data to extract actionable insights from raw data. What is the NPS score of Google?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

JUNE 6, 2024

The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. SurveyMonkey offers a range of tools and features that make it easy to design surveys, reach respondents, and gain actionable insights from the collected data.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JANUARY 1, 2024

It’s more than just numbers; it’s a game-changer in sparking motivation and engaging your team like never before. Empowerment through Actionable Insights Empowerment through Actionable Insights involves assigning ownership of improvement projects derived from VoC data to individuals based on their expertise.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

Execs In The Know

OCTOBER 27, 2021

Analytic tools can help accomplish this, turning program data into actionable insights. Although Williams-Sonoma has upped its digital game, the company is not afraid to revisit the tried and true if it makes sense. You have the data, so it’s time to put it to work. Don’t Shy Away from Traditional Solutions.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Zendesk

APRIL 3, 2023

The digital gaming platform is leading the way with fashion retailers by building truly immersive experiences. According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

MAY 30, 2024

We’re here to help you create surveys that deliver clear, actionable insights. Ready to level up your survey game? ” So, start gathering insights from your customers with Likert scale questions – designed to deliver reliable and actionable insights. Let’s jump in! Sign Up Today!

Net Promoter Score 52

Net Promoter Score Social Media Actionable Insights Start-ups 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Convosense.ai (Support) is an AI-powered conversation analytics platform that integrates with Zendesk to provide robust analytics, sentiment analysis, and actionable insights. Once installed, the app adds a convenient “Refine” button to the text editor.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

JUNE 14, 2024

Get ready to level up your survey game and gather insights that truly matter. By avoiding these common survey errors, you can improve the quality of your survey data and ensure more accurate, reliable, and actionable insights. Revolutionize your survey game with SurveySensum. Let’s dive in!

Double-Barreled Question 52

Double-Barreled Question Innovation Actionable Insights Gaming 52

Hodusoft

OCTOBER 14, 2022

These reports offer actionable insights to improve the performance of your call center as well as the customer experience. Some more features that make contact center software a game changer. Data analytics analyzes essential metrics such as average speed of answering, first resolution rate, customer satisfaction rating, etc.,

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

ProProfs

JULY 5, 2019

The data collected by such an LMS provides more actionable insights, which is particularly vital for organizations who are deploying training. Every action that a course participant takes is eventually recorded in the learning record store in the form of statements. # Detailed Learning Data Collection.

Technology 74

Technology Technology Actionable Insights Gaming 74

SurveySensum

JULY 16, 2024

Closing the Loop Being one of the top companies in the IT sector and the inventor of many automated solutions, it should come as no surprise that Google is ahead in the game of using AI to close the feedback loop with its customers. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 6.

NPS 52

NPS Customer Loyalty Engineering Close the Loop 52

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. It is designed to help businesses gain actionable insights from customer feedback data. So, what’s the solution here? → per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52