Experience Investigators

FEBRUARY 20, 2024

This efficiency is crucial for capturing the full spectrum of customer emotions, intents, and sentiments, leading to actionable insights that drive our customer experience strategies forward. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

SurveySensum

SEPTEMBER 11, 2024

We are so used to Netflix’s recommendations, the tailored playlist of Spotify, shopping recommendations of Amazon, etc, so much so that according to McKinsey 35% of Amazon and 75% of Netflix recommendations are provided by machine learning algorithms.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SugarCRM

APRIL 14, 2022

Then, with this insight, using AI and machine learning (ML) to match that buyer to your company’s ideal customer profile to create a personalized experience—with assets and messages to nurture the right buyer at the right time and in their channel of choice.”

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Gainsight

JUNE 7, 2019

Turn Your Product Data into Actionable Insights. In addition to providing insights into the value of our features and our product, we can also begin to understand how customers use our products. In an era of machine learning, this is machine teaching.

Machine Learning 58

Machine Learning Start-ups Actionable Insights Gaming 58

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. It is designed to help businesses gain actionable insights from customer feedback data. So, what’s the solution here? → per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Confirmit

JANUARY 27, 2020

Arguably an insight needs to reveal a link between these two dimensions: causal psychological factors and behavior. An actionable insight is one that can create change or reinforce an intended customer attitude, belief or feeling. Clearly the future for the insight industry is extremely positive.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

SurveySensum

SEPTEMBER 12, 2023

To show appreciation for users’ help in identifying and addressing these issues, the game rewards users with in-game currency or other bonuses. Step 5: Analyze Data Effectively After collecting survey responses, it’s crucial to analyze the data effectively to drive actionable insights.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Using machine learning, natural language processing (NLP), and automation technologies, AI’s potential is seemingly limitless. With AI, you get innovative tools that make this less of a guessing game.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. With Freshdesk, scaling your support game is a piece of cake.

CX 52

CX Customer Experience Social Media Text Analytics 52

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If Coca-Cola is probably the best known for this with sponsorships including American Idol, Apple iTunes, BET Network, NASCAR, NBA, NCAA, and the Olympic Games. Insight development today uses more than information from market research.

Technology 48

Technology Technology Manufacturing Transportation 48

Retently

APRIL 5, 2024

The clever placement of popular items at the back of the store is not just a tactic; it’s a strategic game of engagement, nudging customers past other tempting products and potentially increasing impulse purchases. This means not only collecting feedback but also analyzing it and translating it into actionable insights.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Qualtrics

JULY 23, 2019

Data is the driving force in your company and you can learn from the experts in the industry by following them on Twitter. These market research professionals bring you the latest news and thought-leadership so you can stay on top of your research game. Follow Ben for insights into research and technology. ( @BenBajarin ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

SugarCRM

AUGUST 19, 2019

To say it’s been a game-changer is an understatement. It’s not just tech that’s advancing the way the industry operates: customer expectations have similarly evolved over the last decade, forcing everyone in the supply chain to up their game. Change is important – more than that, it’s necessary.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

SurveySensum

NOVEMBER 26, 2024

However, both tools come with their drawbacks like a steep learning curve and high costs, making it a less ideal choice for small to medium-scale businesses. But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

PeopleMetrics

APRIL 22, 2025

Lesson #3 Revisited: AI and the Quest for a Single Source of Truth in CX Feedback Explore how AI is enhancing Voice of the Customer platforms by unifying diverse feedback sources and providing real-time insights, while highlighting the indispensable role of human judgment and empathy in interpreting data and fostering genuine customer relationships.

AI 62

AI VOC Text Analytics NPS 62