SurveySensum

SEPTEMBER 11, 2024

AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 3.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

AUGUST 2, 2021

Diagnostic analytics is examining and drilling down into the data to determine exactly why something occurred. Predictive: What’s going to happen? Predictive analytics is taking what you’ve learned about past sales and using it to gauge patterns and trends. This allows you to make educated predictions. Ease of use.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Built by industry experts who recognized a gap in translating customer feedback into actionable insights, Lumoa simplifies what is typically a complex process. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Zendesk

JANUARY 25, 2024

AI-powered call transcript analysis empowers call center managers to conduct thorough quality assessments, extract actionable insights, and tailor training programs effectively to improve agent performance and customer satisfaction. With AI, you get innovative tools that make this less of a guessing game.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SugarCRM

MAY 25, 2023

The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience. The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Data Entry 26

Lumoa

SEPTEMBER 11, 2023

Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. With the power of Lumoa’s predictive analytics capabilities, you will be in the driver’s seat when it comes to anticipating customer needs and trends.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78