SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! Identify themes with Text and Sentiment Analysis The first step to increasing the Net Promoter Score is to know the problems of your customers and take action on them.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Hodusoft

DECEMBER 26, 2024

Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior. Use AI-driven sentiment analysis to gauge customer emotions in real-time across channels. Personalization Omnichannel communication results in more personalized interactions.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Retently

NOVEMBER 29, 2024

Questions of first impression are game-changers for industries like Ecommerce, SaaS and Retail, basically, anywhere the customer experience directly influences conversions or loyalty. It concludes with actionable insights for improvement. With Retently, you’re not just collecting data – you’re uncovering actionable insights.

Start-ups 122

Start-ups Retail Actionable Insights Hospitality 122

Retently

SEPTEMBER 6, 2018

In this guide, we’ll look at the key differences between relationship and transactional NPS ( tNPS ) to help you understand how each survey method can enable business growth, increase retention and generate more actionable insights from your customers. The ‘What’ and ‘When’ of Relationship NPS.

NPS 67

NPS Net Promoter Score Actionable Insights Sentiment Analysis 67

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Convosense.ai (Support) is an AI-powered conversation analytics platform that integrates with Zendesk to provide robust analytics, sentiment analysis, and actionable insights.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

Retently

JULY 3, 2024

This can be a game-changer for businesses. They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible. Types of Anonymous Feedback Tools 5.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. It is designed to help businesses gain actionable insights from customer feedback data. So, what’s the solution here? → per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. It’s like having a magic wand to streamline your feedback process.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Text and Sentiment Analysis: Turn those customer comments into gold.

CX 52

CX Customer Experience Social Media Text Analytics 52

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If Coca-Cola is probably the best known for this with sponsorships including American Idol, Apple iTunes, BET Network, NASCAR, NBA, NCAA, and the Olympic Games. If you would like to know more about it sign up for our free webinar ).

Technology 48

Technology Technology Manufacturing Transportation 48

Zendesk

JANUARY 25, 2024

AI-powered call transcript analysis empowers call center managers to conduct thorough quality assessments, extract actionable insights, and tailor training programs effectively to improve agent performance and customer satisfaction. With AI, you get innovative tools that make this less of a guessing game.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

eglobalis

AUGUST 19, 2024

Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings. Companies often struggle to translate NPS scores into specific actions that can address customer concerns or enhance satisfaction.

NPS 463

NPS Net Promoter Score VOC Actionable Insights 463

Retently

DECEMBER 11, 2024

In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. Heres a game-changing stat: just a 5% increase in customer retention can boost profits by 25-95%. Quantitative Analysis Start by looking at the numbers. Why does CSAT matter so much?

Touchpoint 91

Touchpoint Actionable Insights Start-ups Customer Satisfaction 91

eglobalis

JANUARY 13, 2025

Additionally, well examine key implementation challenges and offer actionable insights for successful adoption. Proactive Issue Resolution with Predictive Maintenance In B2B contexts, predictive maintenance can be a game-changer. A Japanese manufacturing giant used predictive maintenance to reduce equipment downtime by 35%.

AI 429

AI Predictive Analytics Sentiment Analysis E-commerce 429

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

OCTOBER 11, 2024

This step involves using advanced capabilities to properly process and analyze data to extract actionable insights and predict future trends. Text Analysis : When you receive a vast amount of open-ended feedback it becomes impossible to go through each and every feedback and extract actionable insights from them.

Omnichannel 52

Omnichannel Touchpoint Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. The advanced text and sentiment analysis extracts top trends and patterns from feedback. *Source : G2 , Medallia Review, Nov 20, 2023 4.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

PeopleMetrics

APRIL 22, 2025

Lesson #21 Revisited: Start Slow, Build Smart AI and the Human Touch in Relationship Surveys AI is enhancing survey design, automating competitive benchmarking, analyzing open-ended responses, and predicting customer behavior, but human expertise remains essential for interpreting insights and implementing meaningful action.

AI 62

AI VOC Text Analytics NPS 62