Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

C3Centricity

JULY 20, 2020

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. You must innovate to stay in the game, but that doesn’t mean launching anything just to meet the company’s innovation targets. And never give up!

Innovation 132

Innovation Start-ups Actionable Insights Retail 132

Retently

JANUARY 13, 2025

Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more. Retently goes beyond traditional feedback collection by providing actionable insights that help businesses improve customer experiences in real-time.

Sentiment Analysis 122

Sentiment Analysis Net Promoter Score NPS Touchpoint 122

Zendesk

APRIL 3, 2023

This includes in-store, ecommerce websites, social media, advertising, the metaverse, email, live chat, phone support, and more. They also want to find support on the channels of their choice, whether that’s live chat, social media, the phone, email, visiting a physical store, or sending a text message.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

SurveySensum

MAY 30, 2024

We’re here to help you create surveys that deliver clear, actionable insights. Ready to level up your survey game? Example: “Which social media platform do you use the most? Example: “Which of the following social media platforms do you use? Let’s jump in! ” 2. .’

Net Promoter Score 52

Net Promoter Score Social Media Actionable Insights Start-ups 52

SurveySensum

JUNE 12, 2024

You can gather actionable insights on participants with the help of web analytics and cookies. Situations where digital engagement is promoted via physical media. Social Media We all know how popular social media is. percent of the global population uses social media.

Social Media 52

Social Media E-commerce Customer Feedback Actionable Insights 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website. Lumoa is a new way to manage every aspect of CX, from customer surveys to social media monitoring.

Customer Experience 78

Customer Experience ML Social Media CX 78

Hodusoft

MARCH 6, 2024

Assistance can be provided via a call center/contact center, live chat, email support, social media, or a self-service option. Offering Personalized Service Today’s customers prefer interacting with e-commerce businesses via different channels like phone calls, emails, SMs, chat, and social media. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

NOVEMBER 2, 2023

To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits. These insights empower you to enhance customer experience, boost satisfaction, and foster loyalty. But is customer feedback really a game-changer?

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 52

SurveySensum

FEBRUARY 23, 2020

Without further ado, let’s dig into the most common mistakes that could be hurting your customer experience right now and impairing your CX game. One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! Identify areas of improvement and potential pain points that customers may be experiencing.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

Hodusoft

OCTOBER 14, 2022

It can be email, different social media platforms, live chat, etc. These reports offer actionable insights to improve the performance of your call center as well as the customer experience. Some more features that make contact center software a game changer. to generate reports. Click-to-call . Call forwarding.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

JANUARY 1, 2024

It’s more than just numbers; it’s a game-changer in sparking motivation and engaging your team like never before. Acknowledge the specific actions or results that deserve appreciation. Incorporate Creativity: Use various channels like social media, newsletters, or internal platforms to showcase achievements.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

Confirmit

JANUARY 27, 2020

So, the critical issue is whether we have the analytical frameworks in place to make sense of our multiple sources of evidence so that we can identify key strategic insights that will drive business growth. Theme Two: The influence of new technology and the social media on customer decision-making.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. With Freshdesk, scaling your support game is a piece of cake.

CX 52

CX Customer Experience Social Media Text Analytics 52

Hodusoft

NOVEMBER 22, 2022

Offers choice to customers Multichannel customer service software opens up multiple channels for customers such as social media messaging, email, live chat, etc. This includes, but is not limited to, social media, phone, email, and chat. through analytics and reporting.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

C3Centricity

MAY 1, 2018

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. You must innovate to stay in the game, but that doesn’t mean launching anything just to meet the company’s innovation targets. And never give up! . #7.

Innovation 88

Innovation Start-ups Retail Social Media 88

Retently

APRIL 5, 2024

The clever placement of popular items at the back of the store is not just a tactic; it’s a strategic game of engagement, nudging customers past other tempting products and potentially increasing impulse purchases. Online reviews, which offer valuable insights into customer experiences and opinions. Prioritize customer feedback.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. So, what’s the solution here? → per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Most common integrations are similar to Medallia and Qualtrics such as CRM systems, social media or review platforms.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SugarCRM

APRIL 14, 2022

Consumers and businesses alike receive countless communications daily via email, chat, phone, social media, so companies need to ensure that the messaging cuts through all other noise”, says Chris Pennington, Chief Customer Officer of SugarCRM. Technology can be the game-changer here, but the time to act is now.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

JUNE 6, 2024

The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. SurveyMonkey offers a range of tools and features that make it easy to design surveys, reach respondents, and gain actionable insights from the collected data.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 8, 2023

This could be in the form of social media posts, blog articles, videos, or infographics. Leverage Social Media: Encourage advocates to share their positive experiences and content on social media platforms.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Actionable insights are just a click away.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JULY 9, 2024

Starbucks is certainly excelling at the customer retention game. Along with that, they also provide their support via different channels (in-store, social media, etc) but always deliver the same level of satisfaction via all channels. Launch Your Own NPS Program With SurveySensum!

NPS 52

NPS Customer Loyalty Social Media Customer Retention 52

InteractionMetrics

JULY 22, 2016

An operations perspective—does it uncover actionable insights? Social media research, customer interviews, and touchpoint questionnaires are all great ways to supplement your survey. Whatever the reason, a gamed system fails to produce accurate data.

Customer Survey 45

Customer Survey Touchpoint Construction Customer Loyalty 45

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success. .

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Touchpoints Customer referrals, online reviews, and social media shares.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Touchpoints Customer referrals, online reviews, and social media shares.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Lumoa

SEPTEMBER 11, 2023

Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

SEPTEMBER 1, 2023

Thanks to email and social media and forums, your surveys can now reach hundreds in a matter of seconds. As you gather insights from surveys, you gain the opportunity to refine your products, design, customer support , and various other aspects of your business. Today, it’s very easy to incorporate surveys.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52