SurveySensum

MARCH 12, 2025

Contingency table analysis enables you to systematically compare these variables side-by-side, revealing nuanced patterns and correlations that lead to deeper, actionable insights. Faster and More Actionable Insights Simplicity and organization delivered by the cross-tab table let one quickly compare variables.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

APRIL 6, 2022

There are some options to choose from (NPS, CES, and CSAT), and – in this article – we’ll be taking an in-depth look at CSAT. Healthcare and Ecommerce & Retail industries enjoy a great CSAT score of 79 and 74 respectively. . This is also the case when it comes to the NPS benchmarks for the respective industry.

Customer Satisfaction 152

Customer Satisfaction Healthcare Retail NPS 152

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

SurveySensum

FEBRUARY 4, 2025

It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. The tool is AI-powered and especially suitable for B2B, automotive , SaaS , Telecom, Retail, Insurance, Healthcare, and NBFC industries. Key Features The platform has a Business Associate Agreement (BAA) for secure PHI handling.

Compliance 52

Compliance Start-ups Healthcare AI 52

Shep Hyken

SEPTEMBER 16, 2022

Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),? net promoter score (NPS) , how customers are responding to specific features and why some customers may be unhappy with the product or service. . in other industries, such as education and healthcare.

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

SurveySensum

JULY 30, 2024

Now, when it comes to gauging customer satisfaction levels, there are a few metrics to track including, NPS : This helps you gain insight into customer loyalty and the likelihood of word-of-mouth promotion. Questions to ask On a scale of 0-10, how likely are you to recommend our healthcare services to family and colleagues?

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Top 10 B2B SaaS Feedback Software 1.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Qualtrics

MARCH 19, 2020

Think about shifting your insights away from tracking the existing business and focusing more on gathering actionable insights about the current situation. What should my company consider doing right now related to relational NPS? Should we change our current survey or distribution? Most likely yes and yes.

CX 56

CX Healthcare Close the Loop Actionable Insights 56

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Retently

MARCH 26, 2024

Alternatives to Qualtrics often introduce unique features or specialize in certain areas, like customer experience surveys, NPS surveys , or employee engagement, so you’re not paying for functionalities you don’t use. Moreover, different industries might have unique requirements that demand specialized survey tools.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. NPS) and use deep dive features such as highlighting correlations between insights and background variables. As a result, their NPS score went up by 10pts and they increased their response rate by 164%.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS, market research, etc., SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc., Bain & Company, Inc., and Fred Reichheld.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

InteractionMetrics

APRIL 10, 2025

Mail-In / Postal Surveys: These are used less frequently nowadays, but they’re still valuable for reaching an older target population or those less connected digitally (like healthcare or government services). Net Promoter Score (NPS) Surveys NPS surveys measure loyalty with one question: Would you recommend us?

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

InteractionMetrics

MARCH 20, 2025

If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. AI that thinks like your team : We prioritized software that uses AI to spot patterns humans might miss, so you can easily glean insights that might otherwise go overlooked. Learn more at the Forsta website.

CX 52

CX Social Media Contact Center Compliance 52