InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. Metrics Cards display real-time scores.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! Industries like travel, hospitality, and airlines saw the largest NPS drops (24 – 28 points), while industries like health insurance and fast food were less affected. Suggested Read: What is a Good NPS Score for SaaS ?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 3, 2019

Experience is the influencer in the hospitality industry. Real-time and actionable insights can drive a successful guest experience management for restaurants. Give reasons to your restaurant guests remember you for the best-in-class experience you deliver.

Net Promoter Score 74

Net Promoter Score Hospitality Hospitality Actionable Insights 74

Retently

NOVEMBER 29, 2024

What is one thing we could have done differently to improve your first experience?” – The question focuses on actionable insights to refine the first impression. It concludes with actionable insights for improvement. With Retently, you’re not just collecting data – you’re uncovering actionable insights.

Start-ups 123

Start-ups Retail Actionable Insights Hospitality 123

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. How to Improve Customer Centricity in Hospitality.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Execs In The Know

MARCH 13, 2023

Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. Once again, our CX leadership community will be put in the spotlight, bringing extraordinary ideas and insights to the stage. Registration opens soon!

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

AUGUST 2, 2024

Not just that, because of the use of AI capabilities, you not only become efficient but also derive actionable insights that are accurate and relevant to your goals. From survey creation to analyzing feedback to extracting actionable insights and taking action in real-time – you have got your back!

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

Lumoa

OCTOBER 15, 2023

Imagine a platform where every employee, regardless of their department, can tap into any customer feedback, receive clear, actionable insights, and then take steps that positively influence key performance indicators (KPIs). It applies universally, from software and utility companies to hospitals and manufacturing businesses.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

Execs In The Know

MARCH 4, 2022

By combining data about customer behavior with marketing metrics, companies gain a better understanding of customer needs and wants, as well as actionable insights that can inform decision-making. Benefits of Customer Journey Analytics. Guest post written by: CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

Zendesk

SEPTEMBER 21, 2023

Akin AI Agent (Support) automates guest communication to drive direct bookings for hospitality operators. The app helps you draft perfect support email replies through smart AI responses based on your hospitality business data and provides configurable response styles to match your business voice.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

AUGUST 23, 2024

In this fast-paced digital world, businesses are turning more and more to QR code surveys as they provide a quick, interactive, and mobile-friendly way to gather actionable insights. For example , this hospital places QR codes for patients or visitors to provide real-time feedback on doors. of users in the U.S. and the U.K.

Actionable Insights 52

Actionable Insights Retail Hospitality Hospitality 52

Shep Hyken

JANUARY 9, 2023

Here are some excellent and actionable insights to kick off brainstorming for making 2023 your best year ever: My Comment: My buddy John DiJulius, another global CX guru, shares 11 “themes” related to customer service and CX. For example, he turns “The Great Resignation” into “The Great Retention.”.

Customer Service 11

Customer Service Hospitality Hospitality Social Media 11

Shep Hyken

NOVEMBER 11, 2022

QR codes are used in the hospitality industry, especially by hotel chains, to interact with customers. Whatever the purpose is, QR codes are an effective digital tool that gives you actionable insights into their usage, which can prove beneficial to your business.? . QR codes in hotel check-ins and rooms .

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57

Qualtrics

JUNE 20, 2019

On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Instead, we’re able to surface to them actionable insights that make so much more sense. I went to school in Falmouth, a big tourist town in the UK with a high number of hotels and restaurants.

CX 44

CX Hospitality Hospitality NPS 44

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

SurveySensum

AUGUST 28, 2024

Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. Surveys are indispensable tools in the modern business world. But which survey tool is the best in the market? SurveyMonkey.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Qualtrics

APRIL 26, 2021

Using a five star rating mechanism, we asked consumers across 18 countries to rate their recent experience with 17 different types of organizations, including a hospital or medical clinic. XM enables organizations to share relevant, actionable insights with people across an organization. star rating, ranging from a high of 4.4

Healthcare 26

Healthcare Hospitality Hospitality Actionable Insights 26

Qualtrics

AUGUST 11, 2020

Creating surveys that yield actionable insights is all about sweating the details. For instance, a hospital might use an Excellent - Very Good - Good - Fair scale where “Fair” is the lowest customer satisfaction point because they believe “Fair” is absolutely unacceptable and requires correction.

Government 52

Government Entertainment Hospitality Hospitality 52

Gainsight

JUNE 28, 2024

Denise Stokowski (SVP, Product Management, Gainsight) with the Puppies of Pulse This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program. The takeaway?

Education 52

Education AI Artificial Intelligence Start-ups 52

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. It has advanced survey creation capabilities, robust data analysis tools, and actionable insights, empowering you to optimize customer satisfaction and drive your business’ success. So, What is a Good CSAT Score?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52

Hodusoft

JANUARY 18, 2023

Data analytics & reporting: Automatically analyzes agent performance, customer satisfaction, and other call center operations to drive actionable insights for improving the overall customer experience. 3CX also integrates with Microsoft 365 and CRM systems to streamline caller data and synchronize with other systems. FluentStream.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

Retently

DECEMBER 11, 2024

In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. A well-written question sets the stage for clear, actionable insights, while a poorly written one can leave you scratching your head over vague or useless responses.

Touchpoint 92

Touchpoint Actionable Insights Start-ups Customer Satisfaction 92

Qualtrics

SEPTEMBER 10, 2021

Per 100,000 people, 564 Black people and 524 Latino people with COVID symptoms required hospitalization, compared to 215 Asian people and 262 white people, says Inequality.org. The ability to engage citizens effectively, process their feedback efficiently, and extract actionable insights from those answers is critical.

Government 26

Government Hospitality Hospitality Actionable Insights 26

SurveySensum

MARCH 7, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Step 3: Generating Insights & Visualizing Results Once the analysis is complete, turning data into actionable insights is the final step. comparing satisfaction levels across different hospital branches).

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52