SurveySensum

DECEMBER 18, 2024

But how can you know if it is a good or bad NPS score ? Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or service to their friends and family.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

ECXO

DECEMBER 4, 2024

It’s important to note that these KPIs serve as indicators of customer success and provide actionable insights for companies to improve their strategies and offerings. This score helps assess overall customer sentiment and identify promoters, passives, and detractors.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

SurveySensum

JULY 3, 2019

Experience is the influencer in the hospitality industry. Real-time and actionable insights can drive a successful guest experience management for restaurants. Give reasons to your restaurant guests remember you for the best-in-class experience you deliver.

Net Promoter Score 74

Net Promoter Score Hospitality Hospitality Actionable Insights 74

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. Metrics Cards display real-time scores.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 2, 2024

Not just that, because of the use of AI capabilities, you not only become efficient but also derive actionable insights that are accurate and relevant to your goals. From survey creation to analyzing feedback to extracting actionable insights and taking action in real-time – you have got your back!

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

AUGUST 23, 2024

In this fast-paced digital world, businesses are turning more and more to QR code surveys as they provide a quick, interactive, and mobile-friendly way to gather actionable insights. For example , this hospital places QR codes for patients or visitors to provide real-time feedback on doors. of users in the U.S. and the U.K.

Actionable Insights 52

Actionable Insights Retail Hospitality Hospitality 52