Beyond Philosophy

APRIL 8, 2019

Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. We worked with a Texas hospital system years ago where surveys reported patients said they wanted more time with the doctor. Irrationality and data don’t mix.

Actionable Insights 126

Actionable Insights Hospitality Hospitality Customer Experience 126

Execs In The Know

JANUARY 29, 2023

Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. Lean in and Learn from Practitioners on the Podium Gain valuable insights from CX leaders at the highest levels (EVPs, VPs, Global Directors, etc.) By being part of the Summit, you’ll: 1.

CX 90

CX Hospitality Hospitality Actionable Insights 90

SurveySensum

AUGUST 28, 2024

Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers. H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself. The brand has adopted a community-centric approach to win over customers.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52