ECXO

DECEMBER 25, 2024

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. This has pushed the sector to innovate beyond sending out more survey forms. Crucially, real-time feedback isnt limited to explicit ratings or comments.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

ECXO

OCTOBER 7, 2024

As the architect of experiences that go beyond the transactional, you have the ability to decode customer needs and desires, turning them into actionable insights that propel your organization forward. Innovation is your constant companion in this exhilarating journey.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

ECXO

JULY 29, 2024

Insights from teams at firms like IBM, FedEx, and Target highlight trends and areas for improvement. Data Analytics : Processing vast amounts of information to uncover patterns and actionable insights. Real-Time Customer Data Platforms (CDPs) : Integrating data from various touchpoints to offer a unified view of the customer.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Innovative Challenges. All industries benefit from innovation and customer support is no different in this regard.

Artificial Intelligence 287

Artificial Intelligence Social Media Innovation AI 287

C3Centricity

JULY 20, 2020

And remember the full post linked in the above title contains suggested actions for each of these quotes. How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. What are you waiting for?!

Innovation 132

Innovation Start-ups Actionable Insights Retail 132

C3Centricity

NOVEMBER 26, 2024

Monzo’s commitment to customer-led innovation sets it apart in a competitive landscape. By gathering and responding to feedback on features, policies, and services, Monzo has developed innovations like “Split the Bill” and “Savings Pots” based directly on user requests.

Innovation 116

Innovation Customer Retention Customer Feedback Actionable Insights 116

eglobalis

JANUARY 28, 2025

The book also highlights several real-world examples of companies that have successfully implemented customer engagement strategies, providing actionable insights for business leaders and CX professionals. Customer Success Strategies: Shifting from reactive customer service to proactive customer success.

CRM 195

CRM CX Actionable Insights AI 195

ECXO

MAY 27, 2024

Designers and innovators at large technology companies need to prioritize solutions that adapt to human mental models to ensure easy adoption. Enhanced Data Analytics AI algorithms excel at analysing large datasets quickly and accurately, providing actionable insights previously unattainable due to the sheer volume and complexity of the data.

AI 227

AI Technology Technology CX 227

eglobalis

JULY 31, 2024

Enhanced Analytics and Insights: Advanced analytics and reporting tools will become more sophisticated, providing deeper and more actionable insights into customer behavior and campaign performance. Real-time data processing and AI-driven responses will enable companies to meet customer expectations promptly.

Customer Experience 434

Customer Experience Social Media Predictive Analytics AI 434

Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

Totango

FEBRUARY 12, 2025

Enterprise customer health scores must capture these nuances and deliver actionable insights. Today, rapid innovation in AI means that large companies can augment, or even replace, their health scores with AI-powered churn intelligence that provides real-time insights based on changes across customer engagement data.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Data security and compliance should be prioritised to protect sensitive customer information. In 2024 we are launching our education program. Find out more here.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Prepare to be inspired and equipped with actionable insights that can truly make a difference.

CX 156

CX CXM Government Contact Center 156

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Execs In The Know

MARCH 7, 2024

In turn, big data serves as the lifeblood of generative AI, providing the raw material for actionable insights and data-driven innovations. Foster a culture of innovation As financial institutions embrace AI-powered solutions, they are not only redefining operations, but also fostering an enterprise-wide culture of innovation.

AI 111

AI Actionable Insights Innovation Compliance 111

Totango

MAY 30, 2019

Totango was named the winner of two Silver Stevie American Business Awards including “Most Innovative Tech Company of the Year – Up to 2,500 Employees” and “Cloud Application / Service”. Stevie Award judges include more than 200 of the world’s most respected executives, entrepreneurs, innovators, and business educators.

Innovation 13

Innovation Technology Technology Education 13

Experience Investigators

NOVEMBER 5, 2024

Wrapping up with the power of a customer-centered culture in crisis management, this episode promises actionable insights to elevate your communication strategy in customer experience. She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship.

CX 52

CX Actionable Insights Innovation Start-ups 52

Execs In The Know

JANUARY 15, 2025

This premier event will bring together top CX innovators, providing a collaborative space for industry leaders to learn, share, network, and engage as they explore the future of CX. Their stories and strategies will give our community actionable insights to take their CX programs to the next level.”

Actionable Insights 40

Actionable Insights CX Transformation Innovation Contact Center 40

SurveySensum

OCTOBER 28, 2024

Product Development: Data-Driven Innovation You’ve just launched a highly anticipated feature, and then all of a sudden you have a tanked NPS. Best Practices for Analyzing and Reporting on NPS KPI To draw out meaningful actionable insights and drive strategic decisions derived from the NPS KPIs, it is not sufficient to merely look at numbers.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 19, 2023

With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. They can analyze this data using an efficient customer feedback platform , and take data-driven action. This shows that asking the right questions in in-app surveys can be a game-changer.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Execs In The Know

APRIL 21, 2025

Expect to walk away inspired and armed with actionable insights. Moments That Matter Beyond the Mainstage The Innovations Lab. Youll hear from senior executives at global brands who are in the trenches, sharing bold ideas, real challenges, and whats working and what’s not in their organizations. Past CRS Attendee 2.

Artificial Intelligence 52

Artificial Intelligence CX AI Actionable Insights 52

Execs In The Know

APRIL 10, 2024

Collecting and Leveraging Customer Feedback Strategies for collecting and leveraging feedback, including employing diverse channels and analyzing feedback for actionable insights, are discussed in detail. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

SurveySensum

MARCH 10, 2025

Reporting and Actionable Insights Data means nothing without actionable insights. Reporting and Actionable Insights Data means nothing without actionable insights. Impact – Stronger customer relationships, better product innovation, and a customer-centric approach to business strategy.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

C3Centricity

JANUARY 3, 2022

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights? Insights are the foundation on which every single successful brand is built. If your brands are lacking strong positive growth, they are probably missing that insight that will make them powerhouses.

Customer Journey Map 117

Customer Journey Map Actionable Insights Innovation 117

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence ML Data Entry 52

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. Digital India is transforming with the advancement of technology in every sphere.

Contact Center 98

Contact Center Artificial Intelligence Innovation Omnichannel 98

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. This cycle collects opinions, closes feedback loops , and uses insights to shape the overall strategy.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. It depends? I am probably in the third camp.

Social Media 110

Social Media Actionable Insights Start-ups Retail 110

Zendesk

MAY 11, 2022

Grow revenue with data-driven insights. However, companies that make sense of their data with actionable insights are the ones seeing remarkable growth. The post Introducing new Zendesk Sell innovations to help companies drive revenue appeared first on Zendesk. Businesses today produce massive amounts of data.

Innovation 52

Innovation Sales Actionable Insights CRM 52

Sprinklr

JULY 22, 2021

To do this, you’ll need to capture product-level feedback from review sites, social media, and other digital channels; integrate first-party data for a 360-degree view of the customer; and unify your data to create the groundwork for AI-powered insights. Step 2: Understand intent to create quick and actionable insights.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

Hodusoft

MAY 26, 2022

Gartner is one of the most credible sources for businesses to go through actionable insights and expert recommendations before buying software. Why are Innovative UC Products the need of the hour? About HoduCC, The FrontRunner. HoduCC has been enriching the customer service experience for small, medium, and large enterprises.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

ClientSuccess

MAY 25, 2023

SILICON SLOPES, UTAH (PRWEB) MAY 23, 2023 ClientSuccess, a leading customer success software provider, has announced the launch of SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

SurveySensum

JANUARY 20, 2025

Thats where sentiment analysis comes in – turning raw feedback into actionable insights. However, the sheer volume and complexity of feedback often make it challenging to derive actionable insights. So, is it worth the investment? Lets dive in and explore. What is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52