Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence ML Data Entry 52

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

SurveySensum

FEBRUARY 6, 2025

SurveySensum : It uses AI to simplify complex data and provide clear, actionable drivers of customer satisfaction which allows you to prioritize actions that will have the greatest impact on customer experience, rather than being overwhelmed by unnecessary metrics and complicated dashboards.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 98

B2B ML CRM Customer Relationship Management 98

Intercom, Inc.

MARCH 18, 2021

Custom reports are another tool in your toolbox that you can use to get more insight. Finding actionable insights with conversation topics. It uses machine learning to surface insights from your conversations while managing them at scale. And that’s super powerful and still very relevant.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Sprinklr

OCTOBER 7, 2021

Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights. With AI-powered machine-learning models, you can determine if competitor posts are likely to be paid or organic. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Execs In The Know

AUGUST 12, 2024

Sentiment analysis relies on automation to examine feedback left through surveys, social media comments, website reviews, and much more to provide valuable insights into customer sentiments, which are crucial for tailoring personalized experiences and improving overall satisfaction.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Innovative organizations are embarking on ambitious journeys to redefine their service delivery models.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Zendesk

JULY 12, 2023

Generative artificial intelligence , a subset of machine learning , is obviously having a moment—one that’s unlikely to pass anytime soon, if ever. At AWS , Mishra serves as senior advisor to AI/ML startups, where he leads several programs related to startup-scaling, generative AI, and joint innovation.

AI 52

AI ML Artificial Intelligence Machine Learning 52

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Helpt

FEBRUARY 14, 2024

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. Data Processing and Analysis : Utilizing advanced tools to sift through data, identifying patterns, correlations, and insights. Actionable Insights : Transforming data analysis into practical strategies, from marketing campaigns to product development.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Retently

FEBRUARY 9, 2024

It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Meanwhile, asking direct feedback on potential areas for improvement can provide a roadmap for innovation and refinement.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. How is SurveySensum different from Qualtrics and SurveyMonkey? This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Qualtrics Qualtrics stands above the rest as an AI-powered survey platform, empowering businesses to transform customer feedback into actionable insights.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 11, 2021

Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. It is an effective machine learning that precisely displays popular themes from customer feedback. Get high productivity and accuracy with innovative real-time feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Emanuel, E. McKinney, S. Sieniek, M.,

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. Critics argue that NPS oversimplifies complex emotions and fails to provide actionable insights that drive meaningful change.

AI 364

AI CX Sentiment Analysis Net Promoter Score 364

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They found innovative ways to do more with less and achieve scale by improving community engagement.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Gainsight

JANUARY 8, 2019

The DX3 agenda consists of keynotes and breakout sessions, networking opportunities, and an interactive show floor where attendees can try the latest tech innovations. Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. Event Website.

B2B 45

B2B Entertainment Machine Learning B2C 45

Retently

APRIL 5, 2024

Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness. Retailers are tapping into this information, using statistical modeling and machine learning techniques to craft marketing campaigns and product recommendations that hit the mark.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Using machine learning, natural language processing (NLP), and automation technologies, AI’s potential is seemingly limitless. With AI, you get innovative tools that make this less of a guessing game.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Lumoa

APRIL 28, 2024

Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. AI empowers its users to deliver personalized content and real-time recommendations and to drive automated actions. You can ask Athena questions and get quick answers.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

MARCH 26, 2024

InMoment Dashboard Description: The platform is particularly praised for integrating various types of customer experience data (including customer experience, employee experience, marketing experience, and product experience), allowing companies to draw actionable insights. Features earn top marks with a 4,7/5 rating.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. Insight development today uses more than information from market research.

Technology 48

Technology Technology Manufacturing Transportation 48

Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. This allows financial institutions to gain actionable insights into caller behavior and agent performance.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). Follow Ray for insights into new market research trends. ( @RayPoynter ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

SugarCRM

SEPTEMBER 3, 2019

With an intelligent CX platform, you can harness customer data in ways that make it easy to uncover actionable insights. . Next up is Continuous Cloud Innovation. As a result, most organizations have sales, marketing and customer service efforts that fall well below their potential. That’s the good news. Allow me to explain.

Customer Experience 20

Customer Experience Machine Learning Social Media Artificial Intelligence 20

SugarCRM

AUGUST 19, 2019

Companies where there’s an established culture of innovation or newcomers with a more modern mindset are going to find it easier to adopt new ways of working than established businesses with a longstanding legacy to navigate. Of course, some businesses adapt faster than others.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

InteractionMetrics

APRIL 10, 2025

After several survey rounds, they pinpoint which innovations deserve priority funding. AI-Driven Surveys AI-driven surveys leverage artificial intelligence and machine learning to dynamically personalize survey experiences in real time. Innovation Readiness Surveys Not every audience is ready for every innovation.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

eglobalis

JANUARY 20, 2025

This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples. Companies can further enhance relationship management by leveraging customer relationship management (CRM) tools like HubSpot or Salesforce, which centralize customer data and provide actionable insights.

B2B 442

B2B Predictive Analytics AI Innovation 442

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It also focuses on automating insights for faster decision-making. With its innovative and AI-driven capabilities.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

InMoment InMoment is yet another effective Qualtrics alternative that converts KPIs and metrics into actionable insights, extracts data-driven action plans, and helps businesses take prioritized action that impacts their bottom line. AskNicely allows you to analyze employee performance more frequently and consistently.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52