Retently

AUGUST 23, 2023

For example, a customer that’s satisfied with a certain car manufacturer might stick with them for years – or with an electronics brand, clothing retailer or athletic shoe company. B2B clients’ insights help businesses make sure they’re not just good but also in line with the best in the industry.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

SugarCRM

AUGUST 19, 2019

The global manufacturing industry is changing rapidly. Driven by the phenomenal pace of technology and ever-increasing customer expectations, modern manufacturing businesses – from producers through to wholesalers and distributors – have had to adapt to a entirely new set of rules. Continued investment in IoT.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. Beverage manufacturers are getting into entertainment in a big way.

Technology 48

Technology Technology Manufacturing Transportation 48

SugarCRM

JULY 18, 2024

In an era where customer expectations are continually evolving, manufacturers are increasingly turning to digital solutions to innovate and stay competitive. According to her, Australian manufacturers are in the midst of a significant digital transformation, often prioritising it as a top corporate objective.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

SugarCRM

OCTOBER 15, 2024

While the road to satisfied customers is straightforward for many industries, those in manufacturing face a series of challenges. Although we are a few years removed from the original 2020 market chaos, many manufacturers are still dealing with the ripple effect those supply chain disruptions had. We have some insights.

CRM 26

CRM Manufacturing Social Media Invoicing 26

Customer Bliss

FEBRUARY 8, 2018

We recently learned that a good friend of ours and member of the Customer Experience Professionals Association , Diana Helfinstine , VP of Customer Experience at Essilor , the world’s largest manufacturer of eyeglasses has passed away. This can be fun and innovating, when you think about it. Relationships are everything. #CX

Manufacturing 40

Manufacturing CX B2C Innovation 40

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. Critics argue that NPS oversimplifies complex emotions and fails to provide actionable insights that drive meaningful change.

AI 367

AI CX Sentiment Analysis Net Promoter Score 367

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. Let’s dive into each tool here. Customer Review Pricing: Start at $49 / month.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SugarCRM

APRIL 9, 2024

Creative Foam , a manufacturing company established in Michigan over 50 years ago, has grown into an industry powerhouse. Besides Sugar Sells’ reporting abilities, Creative Foam now has access to actionable insights that can be used for better positioning in a dynamic and evolving market. “We

Sales 26

Sales Manufacturing Healthcare Actionable Insights 26

Qualtrics

JULY 15, 2020

It isn’t just a manufacturer of premium endpoints – it’s the gateway to experiences that bring people entertainment, connection, and joy. It’s not about operational data, it’s about actionable insights. But this information is only valuable if you can turn it into actionable insights. Take Samsung, for example.

Manufacturing 26

Manufacturing Innovation Actionable Insights Entertainment 26

Qualtrics

APRIL 14, 2021

The business decided to innovate and be creative about how it managed the views of its customers and company performance. Enterprise-size manufacturing B2B brand Tetra Pak is a leader in the field of food packaging and processing, with a mission to make food safe and available everywhere.

B2B 26

B2B Close the Loop CX B2C 26

eglobalis

APRIL 6, 2025

It must transcend product features to incorporate dimensions like risk mitigation, long-term partnerships, innovation, and tailored support. This three-part analytical series aims to dissect and explain the most critical dimensions of value creation in technology, telecom, contact centers, and high-tech manufacturing.

Manufacturing 302

Manufacturing Contact Center B2B Compliance 302

eglobalis

JANUARY 20, 2025

This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples. Companies can further enhance relationship management by leveraging customer relationship management (CRM) tools like HubSpot or Salesforce, which centralize customer data and provide actionable insights.

B2B 444

B2B Predictive Analytics AI Innovation 444

eglobalis

JANUARY 13, 2025

Additionally, well examine key implementation challenges and offer actionable insights for successful adoption. For example, an Asian electronics manufacturer deployed Einstein Chatbot to handle customer queries about product specifications.

AI 430

AI Predictive Analytics Sentiment Analysis E-commerce 430