Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

SurveySensum

FEBRUARY 13, 2025

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. Understand Where You Stand Before improving your NPS, its essential to establish a baseline. So, understand the structure of the current NPS program. When are you sending the NPS surveys?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

JULY 8, 2024

Popularly labeled as the “ultimate question”, the NPS® survey has made the long customer satisfaction surveys obsolete (for good!), From not providing actionable metrics to having high statistical variance, NPS has been criticized for painting an inaccurate picture of customer satisfaction.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

Retently

JULY 11, 2018

In fact, most uses of NPS® nowadays directly refer to NPS2. The topic is, thus, entering a new chapter with NPS2, becoming a driver of innovations for customer experience and getting more adjusted to the current market scene. NPS vs NPS2 – What is the Difference? What Is NPS2? There’s no exact NPS2 definition.

NPS 68

NPS Net Promoter Score CEM Social Media 68

Retently

AUGUST 23, 2023

Some people argue that NPS® doesn’t work effectively for B2B companies. One reason for this common misconception is that almost all of the content available both online and offline about NPS® is aimed at a B2C audience: Most NPS guides are written with B2C brands in mind, using terms like “customers” instead of “clients” or “accounts”.

Net Promoter Score 147

Net Promoter Score B2B B2C NPS 147

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. For example, if you want to know how happy your customers are, you use the NPS metric.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

JULY 17, 2024

So much so that its current NPS score is recorded to be 37, one of the highest in the industry! Key Drivers Behind Verizon NPS Score Here are the top key drivers behind Verizon’s NPS score. But, how did Verizon grow so much over the years? Well, let’s find out.

NPS 52

NPS Customer Loyalty Sentiment Analysis Actionable Insights 52

SurveySensum

JULY 16, 2024

Key Drivers Behind Google NPS Score Google currently has an NPS score of 58 which can be considered a good NPS score when compared to the industry average of 61. And here are the top drivers of Google NPS. The value provided at no cost boosts user satisfaction and loyalty, contributing positively to NPS.

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

SurveySensum

AUGUST 20, 2024

Measuring NPS in credit unions helps identify how satisfied and loyal members are. By focusing on these scores, you can enhance the member experience—because the more satisfied members are, the more likely they are to recommend your services, which in turn boosts your NPS. What is NPS in Credit Union? But it’s not always easy.

NPS 52

NPS Finance Omnichannel Actionable Insights 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. It is comparatively easy to use and execute.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

ClientSuccess

MAY 25, 2023

SILICON SLOPES, UTAH (PRWEB) MAY 23, 2023 ClientSuccess, a leading customer success software provider, has announced the launch of SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Retently

MAY 2, 2023

The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. What is NPS, CSAT, and CES?

CX 135

CX NPS Customer Satisfaction Start-ups 135

SurveySensum

APRIL 16, 2025

Whether gauging NPS , CSAT, or product experience, CRM polls transform customer feedback into useful information guiding retention and development. Customer Satisfaction Surveys (CSAT & NPS) Would you like to find out whether clients simply endure you or love you? Well, CSAT and NPS surveys are designed for just this.

CRM 52

CRM Customer Feedback Touchpoint NPS 52

SurveySensum

JANUARY 20, 2025

Thats where sentiment analysis comes in – turning raw feedback into actionable insights. However, the sheer volume and complexity of feedback often make it challenging to derive actionable insights. So, is it worth the investment? Lets dive in and explore. What is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

FEBRUARY 6, 2025

Its focus on automating insights enables faster decision-making, but this type of analysis may be overwhelming for beginners or those who prefer a simpler approach. QuestionPro : AskWhy is a combination of NPS , root cause, and comment question types. With its innovative and AI-driven capabilities.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Retently

JULY 3, 2024

For example, Net Promoter Score (NPS) surveys ask open-ended questions to understand why customers gave a certain rating. This approach provides clear insights into customer opinions, helping businesses gather detailed information for strategic planning. These questions can draw out individual preferences and innovative ideas.

Sentiment Analysis 143

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 143

Retently

FEBRUARY 9, 2024

Another way to measure product or service quality is by asking about the likelihood of recommending it to others via NPS surveys. Open-ended questions focused on goals such as “Can you provide insights into what prompted you to use this [product/service]? Customer Loyalty Questions: Identify Promoters, Passives and Detractors 8.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Lumoa

FEBRUARY 7, 2023

“From my early discussions with Shawbrook Bank it was apparent that they understood the importance of leveraging their data, across different channels, to capture the actionable insights that deliver customer, culture, and commercial benefits. NPS, CSAT, online ratings. That is really going to have an impact.”

Customer Feedback 78

Customer Feedback Retail CX Actionable Insights 78

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Notifications are available via email, Slack, and Teams.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. It lets you create various surveys like NPS, CES, CSAT, etc., Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Execs In The Know

AUGUST 12, 2024

This allows our technology team to analyze the results, and innovate solutions based on customer feedback. Businesses using the NPS score to track customer sentiment tend to benefit more from this testing method rather than traditional customer satisfaction metrics.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. It is comparatively easy to use and execute.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Comm100

DECEMBER 14, 2017

Businesses need to keep innovating and improving their service, or risk being left behind. If you’re aiming to continuously exceed customer expectations, it’s essential that you’re constantly coming up with new innovations and ideas so that you continue to improve your existing systems and tools.

Customer Experience 133

Customer Experience Net Promoter Score NPS Close the Loop 133

Retently

MARCH 26, 2024

Alternatives to Qualtrics often introduce unique features or specialize in certain areas, like customer experience surveys, NPS surveys , or employee engagement, so you’re not paying for functionalities you don’t use. Moreover, different industries might have unique requirements that demand specialized survey tools.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

AI 354

AI CX Sentiment Analysis Net Promoter Score 354

SurveySensum

JULY 2, 2024

Qualtrics Offers innovative predictive intelligence and analytics for a better quality of operations. It allows you to create NPS , CSAT, and CES surveys for various touchpoints in the customer journey. The tool also offers features like NPS surveys , data correlation, and text analysis based on automation.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. NPS) and use deep dive features such as highlighting correlations between insights and background variables. As a result, their NPS score went up by 10pts and they increased their response rate by 164%.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

JULY 3, 2024

It tells them what they’re doing right, what needs fixing, and where they can innovate. They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

Execs In The Know

OCTOBER 27, 2021

Furthermore, the brand has managed to use change (such as change brought about by the pandemic) as an enabler for identifying and closing gaps between digital and in-store experiences, bringing new innovations to its customers. Here a glimpse of some of the insights he shared: 1. Digital Means a More Challenging Delivery.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Best Features Provides Text Analysis to derive actionable insights from open-ended feedback.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Qualtrics

JULY 15, 2019

In a Deloitte research study , customers who enjoy positive customer services experiences are likely to spend 140% more than customers who report negative NPS scores and remain customers for five years longer. There are two popular methods for measuring customer experience: Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

Retently

NOVEMBER 27, 2024

Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. 5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) user/month 4.4 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

FEBRUARY 26, 2024

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. A well-presented and analyzed survey data from where actionable insights can be derived effortlessly. The result?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

NOVEMBER 11, 2021

Moreover, the teams’ guide you on which touchpoints to capture feedback on and which metric is suitable for your objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop and guide you on how to combine business data and CX data to get buy-in from your management to take action. And one more thing!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52