SurveySensum

OCTOBER 28, 2024

Product Development: Data-Driven Innovation You’ve just launched a highly anticipated feature, and then all of a sudden you have a tanked NPS. Best Practices for Analyzing and Reporting on NPS KPI To draw out meaningful actionable insights and drive strategic decisions derived from the NPS KPIs, it is not sufficient to merely look at numbers.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 6, 2025

Analytics and Reporting Qualtrics : Qualtrics provides advanced analytics and reporting features, including predictive analysis, text and sentiment analysis, and advanced statistical analysis (like regression, cluster, and correlation analysis). With its innovative and AI-driven capabilities.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! Identify themes with Text and Sentiment Analysis The first step to increasing the Net Promoter Score is to know the problems of your customers and take action on them.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

JULY 3, 2024

invites innovative ideas and boosts collaboration, leading to original and impactful solutions. What features would you like to see in future products?” – This helps you understand customer desires and expectations, guiding product development and innovation strategies.

Sentiment Analysis 142

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 142

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JULY 17, 2024

The use of advanced capabilities in understanding and meeting customer needs became a vital player behind Verizon’s NPS score and helped it extract actionable insights and take prioritized action on customer feedback. Take Prioritized Action That Will Impact Your Bottom Line The Most!

NPS 52

NPS Customer Loyalty Sentiment Analysis Actionable Insights 52

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

1 to 1

DECEMBER 19, 2024

Insights will become more powerful, and AI will get even better at predicting the best methods for resolving customer issues based on behavior and sentiment. Real-time data , innovative AI analytics, and experts who can put those insights to work will be foundational to CX success in the coming year.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

Hodusoft

MARCH 22, 2024

In this event, the experts will talk about the latest innovations in the field of CX as well as share insights, demonstrate products, and engage in meaningful discussions about the evolving landscape of CX solutions. With booth no. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Contact Center Sentiment Analysis 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2020

Use innovative technologies. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . For all the insightful feedback that you receive, review it.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It offers innovative predictive intelligence and analytics for a better quality of operations. Text Analytics : So, you have gathered the data via surveys, what’s next?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Retently

JULY 3, 2024

It tells them what they’re doing right, what needs fixing, and where they can innovate. They make it easier for people to be truthful, leading to more reliable and actionable insights. By leveraging these tools, you can tap into insights that might otherwise be inaccessible.

Legal 78

Legal Sentiment Analysis Actionable Insights Gaming 78

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. After taking action on a suggestion, they thanked the original customer who made the entry.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. Critics argue that NPS oversimplifies complex emotions and fails to provide actionable insights that drive meaningful change.

AI 340

AI CX Sentiment Analysis Net Promoter Score 340

Retently

MARCH 26, 2024

On top of that, text and sentiment analysis capabilities give a better understanding of emerging trends and how to tweak and improve offerings before it’s too late based on specific customer feedback. While the sentiment analysis is top-notch, it could be a bit more user-friendly, especially for customers who aren’t data scientists.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Retently

FEBRUARY 9, 2024

It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Meanwhile, asking direct feedback on potential areas for improvement can provide a roadmap for innovation and refinement.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Best Features Provides Text Analysis to derive actionable insights from open-ended feedback.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Lumoa

AUGUST 8, 2023

Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. If you would like to know more about it sign up for our free webinar ).

Technology 48

Technology Technology Manufacturing Transportation 48

Qualtrics

DECEMBER 7, 2020

Crosstab analysis : this is a quantitative market research tool used to analyze ‘categorical data’ - variables that are different and mutually exclusive, such as: ‘men’ and ‘women’, or ‘under 30’ and ‘over 30’. Step 9 Turn your insights into action. Download now: 8 Innovations to Modernize Market Research.

Sentiment Analysis 49

Sentiment Analysis Customer Journey Map Sales Start-ups 49

Zendesk

JANUARY 25, 2024

AI-powered call transcript analysis empowers call center managers to conduct thorough quality assessments, extract actionable insights, and tailor training programs effectively to improve agent performance and customer satisfaction. With AI, you get innovative tools that make this less of a guessing game.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

Retently

DECEMBER 11, 2024

In this guide, well show you how to create CSAT questions that arent just quick to answer but also give you meaningful, actionable insights. A well-written question sets the stage for clear, actionable insights, while a poorly written one can leave you scratching your head over vague or useless responses.

Touchpoint 90

Touchpoint Actionable Insights Start-ups Customer Satisfaction 90

InteractionMetrics

MARCH 20, 2025

If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. AI that thinks like your team : We prioritized software that uses AI to spot patterns humans might miss, so you can easily glean insights that might otherwise go overlooked. Learn more at the Forsta website.

CX 52

CX Social Media Contact Center Compliance 52

eglobalis

JANUARY 13, 2025

Additionally, well examine key implementation challenges and offer actionable insights for successful adoption. Regular training for technicians on interpreting AI-driven insights ensures smooth execution and maximizes system effectiveness.

AI 411

AI Predictive Analytics Sentiment Analysis E-commerce 411

eglobalis

JANUARY 20, 2025

This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples. Companies can further enhance relationship management by leveraging customer relationship management (CRM) tools like HubSpot or Salesforce, which centralize customer data and provide actionable insights.

B2B 421

B2B Predictive Analytics AI Innovation 421

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It also focuses on automating insights for faster decision-making. With its innovative and AI-driven capabilities.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Hodusoft

DECEMBER 11, 2024

Paul Hagen, a former Forrester CX analyst and the present head of Customer Experience & Innovation Strategy at West Monroe Partners, believes 75 percent of CX initiatives fail on execution. Falling Short in Innovation Legendary business icon Steve Jobs famously said, “Innovation is the only way to win.”

AI 52

AI CX Contact Center Omnichannel 52

SurveySensum

MARCH 14, 2025

But collecting data is just the beginning – analyzing it properly is what turns raw information into actionable insights. From data collection issues to budget constraints, you must navigate several obstacles to obtain accurate and actionable insights. Poor analysis can lead to misinterpretation of trends.

Social Media 52

Social Media Non-Profits E-commerce AI 52