Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Innovative Challenges. All industries benefit from innovation and customer support is no different in this regard. Technological Shifts.

Artificial Intelligence 287

Artificial Intelligence Social Media Innovation AI 287

Uniphore

JUNE 22, 2021

You listen to your customers on social media. They have made your call center a glass house on social media. Yet, beneath these videos and comics is a wellspring of actionable insights. They have made your call center a glass house on social media. Check it out! Check it out!

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

C3Centricity

JULY 20, 2020

And remember the full post linked in the above title contains suggested actions for each of these quotes. How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. What are you waiting for?!

Innovation 132

Innovation Start-ups Actionable Insights Retail 132

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers. Find out more here.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Uniphore

JUNE 15, 2021

You’re listening to your customers on social media—and taking steps to improve their experience—but what about your customer service employees? What Your Call Center Agents Rant About on Social Media. and the 7 Surprising CX Insights They Reveal. Call Center Life. High Stress. High Stakes. Register Now.

Social Media 162

Social Media CX Contact Center Actionable Insights 162

SurveySensum

MARCH 10, 2025

Simply put, it turns everyday conversations into actionable data – helping brands deliver more personalized and efficient customer experiences. Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. How Does Conversation Analytics Work?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

JANUARY 20, 2025

From social media reviews to survey responses, customer data is everywhere. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Callminer

FEBRUARY 27, 2019

Save your reputation by keeping an eye on social media. Social media has made negative experiences much more dangerous for companies as the reach of criticism is magnified. Focus on gathering ‘actionable insights.’. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. For instance, if your social media ads perform better than email campaigns, double down on social.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Thanks to social media and websites, the IoT (Internet of Things) and smart products, companies are inundated with information these days. Let me explain. Self-determination.

Social Media 110

Social Media Actionable Insights Start-ups Retail 110

Execs In The Know

APRIL 10, 2024

Collecting and Leveraging Customer Feedback Strategies for collecting and leveraging feedback, including employing diverse channels and analyzing feedback for actionable insights, are discussed in detail. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

SurveySensum

FEBRUARY 6, 2025

Also, the customer support team is also available via chat support, social media channels, email, and 24*7 support with 2-hour SLA globally. With its innovative and AI-driven capabilities. SurveySensum : The customer support team of SurveySensum follows a balanced approach of self-service and managed service.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. Creating a multi-channel feedback system promotes wider customer engagement and richer insights.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. After taking action on a suggestion, they thanked the original customer who made the entry.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

Sprinklr

OCTOBER 7, 2021

Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights. And without real-time data, you cannot effectively inform strategies to your customer care, paid media, social media, and digital marketing teams.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

C3Centricity

OCTOBER 12, 2014

Creating and communicating enduring customer value and how to measure it in the social environment. Innovating products and services. Optimizing social contracts. Whether that is a website, Facebook page or Twitter account, most companies have rushed into social media without a detailed understanding of why they are there.

Social Media 90

Social Media Actionable Insights Start-ups Retail 90

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

Zendesk

APRIL 3, 2023

This includes in-store, ecommerce websites, social media, advertising, the metaverse, email, live chat, phone support, and more. They also want to find support on the channels of their choice, whether that’s live chat, social media, the phone, email, visiting a physical store, or sending a text message.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

C3Centricity

MAY 1, 2018

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. All innovation processes should start with a deep understanding of the potential customer segment and then insight development. #2

Innovation 88

Innovation Start-ups Retail Social Media 88

Hodusoft

MARCH 22, 2024

In this event, the experts will talk about the latest innovations in the field of CX as well as share insights, demonstrate products, and engage in meaningful discussions about the evolving landscape of CX solutions. With booth no. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Use innovative technologies. Social media listening tools: . The customer’s expectations are high!

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Retently

JULY 11, 2018

The topic is, thus, entering a new chapter with NPS2, becoming a driver of innovations for customer experience and getting more adjusted to the current market scene. When NPS started being used, the online environment – especially social media – was nowhere close to reaching its full potential. Actionable Insight.

NPS 68

NPS Net Promoter Score CEM Social Media 68

Shep Hyken

SEPTEMBER 19, 2022

Many factors contribute to customer loyalty, including brand trust, a positive emotional connection, personalized experiences across channels and actionable insights gained from customer feedback. 6 Types of Customer Loyalty Programs to Help Grow Your Small Business by Social Media Today. Here is an infographic.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

Retently

APRIL 5, 2024

Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness. Whether a customer reaches out via social media, calls the customer service hotline, or asks for help in-store, the quality of service should be unwavering and responsive.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Retently

FEBRUARY 9, 2024

It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Meanwhile, asking direct feedback on potential areas for improvement can provide a roadmap for innovation and refinement.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Execs In The Know

AUGUST 12, 2024

Sentiment analysis relies on automation to examine feedback left through surveys, social media comments, website reviews, and much more to provide valuable insights into customer sentiments, which are crucial for tailoring personalized experiences and improving overall satisfaction.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

SurveySensum

APRIL 16, 2024

It also fuels creativity and innovation. User testing – Direct observation of customers using the product as MVPs or prototypes provides insight into usability problems and confusion points. Social media monitoring – Social media platforms are the best places to track your users and their views.

Social Media 52

Social Media Construction Engineering Actionable Insights 52

Logicalware

MAY 24, 2023

Advanced contact centre software emerged, seamlessly integrating telephony, email, chat, and social media interactions into a unified platform. Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SurveySensum

JANUARY 1, 2024

Acknowledge the specific actions or results that deserve appreciation. Incorporate Creativity: Use various channels like social media, newsletters, or internal platforms to showcase achievements. VoC-Linked Rewards: Connect recognition directly to customer satisfaction metrics using VoC insights.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

Lumoa

APRIL 28, 2024

Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Most common integrations are similar to Medallia and Qualtrics such as CRM systems, social media or review platforms. All three platforms are suitable for enterprises with large data sources.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

MARCH 26, 2024

Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.) Medallia’s EDR pricing extends across the platform, covering signals like surveys, social media feedback, and video responses. While its capabilities are impressive, they come with a complexity that may not suit all businesses.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

AUGUST 6, 2024

These actionable insights help businesses understand where they stand in this competitive market, identify areas of improvement, and shape strategies for enhancing stronger brand visibility, perception, and connection. How innovative do you consider our brand to be? How innovative do you consider our brand to be?

Actionable Insights 52

Actionable Insights Social Media Innovation Net Promoter Score 52

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It offers innovative predictive intelligence and analytics for a better quality of operations. Text Analytics : So, you have gathered the data via surveys, what’s next?

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

DECEMBER 11, 2023

Finally, through a social media referral, she snagged the heels at a WHOPPING 25% DISCOUNT compared to the price listed on the brand’s website. Instead, they effortlessly transition between mobile apps, desktop searches, social media, and even in-store visits. So, one day I observed the master at work.

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52