InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

Ameyo Callversations

SEPTEMBER 14, 2021

A contact center helps make customer interactions smoother across various channels, including messaging, email, voice, video, web chat, social media, and more. Helpdesk ticketing Workflow automation highlights the critical information and transforms it into actionable insights through data visualization.

Contact Center 92

Contact Center Data Entry Invoicing Social Media 92

SurveySensum

AUGUST 19, 2024

These interactions include various stages – from visiting your website, reading your website’s blogs, getting newsletters, seeing ads on social media, talking to an AI chatbot or customer service agent, and much more. Social Media Platforms where you engage with customers and share updates.

Touchpoint 52

Touchpoint Social Media Invoicing Text Analytics 52

Hodusoft

DECEMBER 6, 2022

Read Also: The Five Most Compelling Reasons to Automate your Call Center Delivers consistent service with omnichannel communication 49% of today’s tech-savvy customers expect brand support and service through three to five channels, including websites, social media, and more.

Contact Center 52

Contact Center Omnichannel CRM Compliance 52

SugarCRM

OCTOBER 15, 2024

For example, events like a false perception of scarcity fuelled by social media. ” People started seeing empty shelves of toilet paper in stores and on social media, the demand increased, manufacturing companies started to grow their production, just to realize that the demand signal was in fact, weak yet loud.

CRM 26

CRM Manufacturing Social Media Invoicing 26