SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. What Is Key Driver Analysis? For example , if your CSAT score is dropping, running a key driver analysis can help compare different factors that directly affect customer satisfaction.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 17, 2025

Sentiment Analysis : The tool detects the overall sentiment of the text, labeling it as positive, negative, or neutral based on tone and context. Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

APRIL 28, 2025

Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Key analysis techniques include: Sentiment analysis: Using AI Analysis tools to detect emotions and attitudes in customer feedback. Use targeted surveys with specific questions to gather relevant insights.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Waypoint Group

MARCH 20, 2019

Analyzing the aggregated feedback results each quarter to spot trends or common patterns across accounts allows you to provide actionable insights to your colleagues across your company. And solutions such as TopBox , with key driver analysis, financial linkage, and longitudinal trending will streamline this process as well.

Key Driver Analysis 40

Key Driver Analysis Customer Feedback Start-ups Actionable Insights 40