SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. It uses machine learning and AI to mine customer data to predict customer behavior, preferences, and expectations ahead of time. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Intercom, Inc.

FEBRUARY 24, 2021

That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports. Find meaningful insights fast with conversation topics. Intercom’s new conversation topics feature.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

SurveySensum

DECEMBER 30, 2024

Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. It combines the power of AI and machine learning to help you create smarter surveys, collect high-quality responses, and uncover insights faster. Gather feedback through SMS, email, QR codes, and WhatsApp surveys.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

JANUARY 20, 2025

Thats where sentiment analysis comes in – turning raw feedback into actionable insights. Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. So, is it worth the investment? Lets dive in and explore.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights. Register for 1pm BST Session.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Personalized alerts and actionable insights then enable team members to efficiently close the loop.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience. Positive sentiment. Neutral sentiment.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

Lumoa

JUNE 4, 2018

Its machine learning powered service makes customer feedback actionable and allows companies to easily pick, in real time, the right improvement actions that have strongest impact on the customer experience. The investment was led by Icebreaker.vc, along with serial entrepreneur Ali Omar and Business Finland.

Net Promoter Score 113

Net Promoter Score AI Customer Experience Machine Learning 113

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback. Here is where automated analysis with machine learning takes the stage.

Customer Feedback 110

Customer Feedback NPS Machine Learning Text Analytics 110

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. Heres why text mining is crucial across industries: Extracts Actionable Insights : Every day, around 328.77 million terabytes of data are created globally.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Fonolo

JANUARY 12, 2023

The magic comes from machine learning algorithms that sift through millions of data points, spotting trends and monitoring customer sentiment and agent performance. The data offers a much more detailed insight into customer interactions and can dramatically improve CX, agent experience, and customer satisfaction. .

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. How is SurveySensum different from Qualtrics and SurveyMonkey? This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zendesk

JANUARY 30, 2023

The process employs machine learning to analyze huge amounts of customer data, scanning interactions to identify negative, positive, and neutral language to gauge how consumers view your business and level of support. You need actionable insights that will provide a clear roadmap of how to fix the issues with your product or service.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

SurveySensum

MARCH 19, 2025

By leveraging AI and machine learning to automate this process, you can uncover actionable insights and significantly reduce customer complaints. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version. All of this is included at no extra cost!

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Intercom, Inc.

DECEMBER 8, 2020

Effective reporting contextualizes customer behavior and feedback, so you can glean actionable insights from data to provide a more positive customer experience. Below, we highlight how a little automation can go a long way for both your customers and your team. Track your metrics effectively with Reports.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

Lumoa

NOVEMBER 21, 2023

It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Therefore, the most optimal analytics solution is to merge machine learning and human intelligence. The big brands that had jumped into it much earlier are already reaping the benefits.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Zendesk

DECEMBER 7, 2021

Artificial intelligence (AI) customer experience uses technology—such as machine learning, chatbots, and conversational UX—to make every touchpoint as efficient and hassle-free as possible. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

SurveySensum

FEBRUARY 6, 2025

SurveySensum : It uses AI to simplify complex data and provide clear, actionable drivers of customer satisfaction which allows you to prioritize actions that will have the greatest impact on customer experience, rather than being overwhelmed by unnecessary metrics and complicated dashboards. Well, SurveySensum can help you here.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Experience Investigators

SEPTEMBER 24, 2024

Join Jeannie Walters as we explore ways to turn overwhelming data into actionable insights. With your data in one place, discover how AI and machine learning tools like IBM Watson and Salesforce Einstein can reveal patterns and insights that drive business success.

Machine Learning 59

Machine Learning Actionable Insights Customer Retention AI 59

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. Enhance Experiences at Scale with Automated Actions Insights are only valuable if they lead to action. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Intercom, Inc.

MARCH 18, 2021

Custom reports are another tool in your toolbox that you can use to get more insight. Finding actionable insights with conversation topics. It uses machine learning to surface insights from your conversations while managing them at scale. And that’s super powerful and still very relevant.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Customer Service Life

MARCH 15, 2019

Do terms like NLP and Machine Learning mean anything to you? The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. Machine Learning. The second important concept in this mix is Machine Learning. This doesn’t happen without NLP.

AI 64

AI Machine Learning CX Net Promoter Score 64

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 98

B2B ML CRM Customer Relationship Management 98

Execs In The Know

MARCH 4, 2022

By combining data about customer behavior with marketing metrics, companies gain a better understanding of customer needs and wants, as well as actionable insights that can inform decision-making. Choose a customer journey analytics solution that learns over time. Benefits of Customer Journey Analytics. About CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SurveySensum

JANUARY 27, 2025

Multilingual surveys are no longer just an option for businesses with international reachtheyre essential for capturing accurate, actionable insights from a diverse customer base. Focused goals ensure actionable insights. Align every question with your goal for meaningful insights. But thats not all.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

Sprinklr

OCTOBER 7, 2021

Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights. With AI-powered machine-learning models, you can determine if competitor posts are likely to be paid or organic. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

FEBRUARY 4, 2025

The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. You can capture precise, actionable insights using research-grade features like advanced logic and randomization.

Compliance 52

Compliance Start-ups Healthcare AI 52

Ameyo Callversations

OCTOBER 28, 2022

In reality, the problem lies with the inability of such businesses to translate data into meaningful and actionable insights. After all, data-driven insights act as the glue that cements personalization, engagement, retention, and other desirable entities to truly woo the customer.

Artificial Intelligence 98

Artificial Intelligence Machine Learning B2C Actionable Insights 98

Execs In The Know

AUGUST 12, 2024

Sentiment analysis relies on automation to examine feedback left through surveys, social media comments, website reviews, and much more to provide valuable insights into customer sentiments, which are crucial for tailoring personalized experiences and improving overall satisfaction.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

UJET

NOVEMBER 18, 2019

As the presence of technologies such as AI and Machine Learning within the contact center continue growing, and more customers are directed towards bots and self-service options, support agents will become hyper-specialized. The fact is, in many cases, AI can be best served as an internal tool.

Contact Center 78

Contact Center Machine Learning AI Omnichannel 78

Experience Investigators

FEBRUARY 20, 2024

This efficiency is crucial for capturing the full spectrum of customer emotions, intents, and sentiments, leading to actionable insights that drive our customer experience strategies forward. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Analyze and identify top customer complaints and sentiments and recurring patterns, automatically using machine learning and AI-enabled text and sentiment analytics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SugarCRM

MAY 7, 2019

Hint provides a wide range of important, useful and actionable insights, uncovering key information at every stage of your sales, marketing, and customer service cycles. The post Increase Productivity with Actionable Insights in Hint 5.1 Our next version SugarCRM Hint 5.1 is now generally available!

Actionable Insights 22

Actionable Insights Data Entry Sales Machine Learning 22