Zendesk

JANUARY 30, 2023

This metric—customer sentiment—can be captured and analyzed in a host of ways, from traditional tools such as CSAT and Net Promoter Score (NPS)® to AI-driven programs that parse large amounts of consumer language to identify tone and intent. This too can be a productive way to sort data into actionable insights.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. AI Closed-loop Ticketing System – Turn Detractor into Promoter! But Is SurveyMonkey Worth It?

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback. Here is where automated analysis with machine learning takes the stage.

Customer Feedback 110

Customer Feedback NPS Machine Learning Text Analytics 110

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. How is SurveySensum different from Qualtrics and SurveyMonkey? This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MARCH 19, 2025

By leveraging AI and machine learning to automate this process, you can uncover actionable insights and significantly reduce customer complaints. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version. All of this is included at no extra cost!

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Customer Service Life

MARCH 15, 2019

Do terms like NLP and Machine Learning mean anything to you? The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. Machine Learning. The second important concept in this mix is Machine Learning. This doesn’t happen without NLP.

AI 64

AI Machine Learning CX Net Promoter Score 64

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. It can provide all the necessary ingredients for actionability. With additional queries, this metric can offer some fruitful insights into what drives the satisfaction or dissatisfaction of customers.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

FEBRUARY 6, 2025

SurveySensum : It uses AI to simplify complex data and provide clear, actionable drivers of customer satisfaction which allows you to prioritize actions that will have the greatest impact on customer experience, rather than being overwhelmed by unnecessary metrics and complicated dashboards. Well, SurveySensum can help you here.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. Enhance Experiences at Scale with Automated Actions Insights are only valuable if they lead to action. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Execs In The Know

AUGUST 12, 2024

Sentiment analysis relies on automation to examine feedback left through surveys, social media comments, website reviews, and much more to provide valuable insights into customer sentiments, which are crucial for tailoring personalized experiences and improving overall satisfaction.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

SurveySensum

JANUARY 27, 2025

Multilingual surveys are no longer just an option for businesses with international reachtheyre essential for capturing accurate, actionable insights from a diverse customer base. Focused goals ensure actionable insights. Align every question with your goal for meaningful insights. But thats not all.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

SurveySensum

FEBRUARY 4, 2025

The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. You can capture precise, actionable insights using research-grade features like advanced logic and randomization.

Compliance 52

Compliance Start-ups Healthcare AI 52

Retently

FEBRUARY 9, 2024

One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Large volumes of qualitative data turn into actionable insights. Understanding these relationships can provide insights into customer preferences and market trends. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JULY 31, 2024

This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. Learns and Improves : The AI algorithms are continually trained on the incoming data, allowing them to adapt and refine their models.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 11, 2021

Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Retently helps you effectively measure customer satisfaction, get relevant client feedback that you can work on, limit customer churn, and convert detractors into promoters. Risk Scoring.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

SEPTEMBER 11, 2024

We are so used to Netflix’s recommendations, the tailored playlist of Spotify, shopping recommendations of Amazon, etc, so much so that according to McKinsey 35% of Amazon and 75% of Netflix recommendations are provided by machine learning algorithms.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

VOZIQ

NOVEMBER 14, 2023

Understand why customers are departing, evaluate the associated risk levels and determine actionable insights. Machine learning (ML) models take center stage here, predicting churn risk and identifying risk drivers on an individual customer level. In tandem, assess the operations of contact centers and marketing channels.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. How is SurveySensum different from Qualtrics and SurveyMonkey? This makes it an ideal choice!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

eglobalis

DECEMBER 17, 2024

This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success. Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny.

AI 364

AI CX Sentiment Analysis Net Promoter Score 364

SurveySensum

SEPTEMBER 5, 2024

Anti-money laundering : Machine learning models analyze thousands of transactions looking for complex patterns, and flagging irregularities like unusual activities or connections to high-risk entities. Personalization But With A Twist Of AI Every CX strategy includes personalization.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

JULY 11, 2024

Firstly, What Exactly is an AI Survey Builder: A Quick Introduction An AI survey builder is a tool that helps you create, distribute, and analyze surveys efficiently using technologies like Natural Language Processing and machine learning. Thus, helping you make actionable decisions and close the feedback loop.

AI 52

AI Sentiment Analysis Machine Learning Social Media 52

Retently

MARCH 26, 2024

Retently Dashboard Description: Retently stands as a prime choice for monitoring key customer satisfaction metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT). Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business.

CX 52

CX Customer Experience Social Media Text Analytics 52

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). He’s also the founder of Tech.pinions and TPThinktank.

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

InteractionMetrics

APRIL 10, 2025

AI-Driven Surveys AI-driven surveys leverage artificial intelligence and machine learning to dynamically personalize survey experiences in real time. Net Promoter Score (NPS) Surveys NPS surveys measure loyalty with one question: Would you recommend us? Manager Feedback Surveys Good managers shape great teams.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

SurveySensum

MARCH 17, 2025

It focuses on extracting actionable insights from customer feedback to boost the overall customer experience and drive ROI. This includes assistance with survey creation, ensuring that it aligns with your business KPIs, data collection, in-depth analysis, and the generation of actionable insights. Wrapping Up!

CX 52

CX Close the Loop Text Analytics Actionable Insights 52

SurveySensum

MARCH 7, 2025

Text Analytics in Healthcare refers to the process of extracting meaningful insights from unstructured medical text, such as patient records, doctors notes, clinical trial data, and research articles. It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

MARCH 24, 2025

NPS tracking is the process of creating a continuous cycle of measuring, analyzing, and reviewing your NPS score to understand where you stand in terms of customer loyalty and satisfaction over time. Text analytics helps uncover hidden insights in open-ended feedback.

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52

SurveySensum

JANUARY 6, 2025

The tool uses NLP techniques, machine learning models, and Generative AI to help you analyze the details hidden in millions of customer feedback. But thats not all, the experts also help in gathering actionable insights and prioritize action plans so that you can identify the gaps and achieve your business goals.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52