SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. Predictive Analysis This analysis uses historical data to make data-driven forecasts about future events. What is Contact Center Analytics? Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Fonolo

JANUARY 12, 2023

When customers do connect with an agent, in-call sentiment analysis can decode customers’ emotions and offer in-call prompts, supporting agents, and improving metrics like first call resolution. Sentiment Analysis. Sentiment Analysis. Deliver actionable insights in a simple, compelling way. .

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. This process helps you understand brand mentions, customer sentiments, emerging trends, and competitor strategies. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Zendesk

JANUARY 30, 2023

What is customer sentiment analysis? Customer sentiment analysis is when a company uses automation to examine feedback left by customers in surveys, social media posts, and so on. Meanwhile, this analysis can provide an overview of the types of tickets being submitted, which helps support teams identify common issues.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 6, 2025

Analytics and Reporting Qualtrics : Qualtrics provides advanced analytics and reporting features, including predictive analysis, text and sentiment analysis, and advanced statistical analysis (like regression, cluster, and correlation analysis). However, these advanced features come with an additional cost.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Text and Sentiment Analytics Eliminate the need for tagging conversations manually. So, what exactly are these limitations? And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. but also to produce future content that may bring better revenues.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? Text & sentiment analysis.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more. You can sign up for a free 7-day trial or schedule a demo of the product to know more about it.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning. The result? Their ultimate goal is to enable you to improve the customer experience.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

JULY 11, 2024

Firstly, What Exactly is an AI Survey Builder: A Quick Introduction An AI survey builder is a tool that helps you create, distribute, and analyze surveys efficiently using technologies like Natural Language Processing and machine learning. Thus, helping you make actionable decisions and close the feedback loop.

AI 52

AI Sentiment Analysis Machine Learning Social Media 52

SurveySensum

NOVEMBER 10, 2023

The Text Analytics software enables users to get actionable insights from open-ended feedback. Pros Easy-to-use Great customer support Flexible backend Cons Has a learning curve Uncustomizable templates Site glitches at times Customer Review Source Pricing Contact the team for the pricing information. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Retently

MARCH 26, 2024

On top of that, text and sentiment analysis capabilities give a better understanding of emerging trends and how to tweak and improve offerings before it’s too late based on specific customer feedback. While the sentiment analysis is top-notch, it could be a bit more user-friendly, especially for customers who aren’t data scientists.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Lumoa

FEBRUARY 14, 2024

Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Retently

FEBRUARY 9, 2024

It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Gathering actionable insights from open-ended feedback involves careful analysis to identify common themes, suggestions, and areas of concern.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. Analyzing Sentiments Not all customers express their dissatisfaction. Neither do all negative sentiments pose equal churn risk.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Using machine learning, natural language processing (NLP), and automation technologies, AI’s potential is seemingly limitless. Start a free trial of Zendesk today.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Text and Sentiment Analysis: Turn those customer comments into gold.

CX 52

CX Customer Experience Social Media Text Analytics 52

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If Insight development today uses more than information from market research. Therefore technology is used to enable quicker and deeper integration and analysis of all the information flowing into an organisation.

Technology 48

Technology Technology Manufacturing Transportation 48

SugarCRM

DECEMBER 14, 2023

Transform your raw data into easy-to-understand charts and graphs for easy decision-making Assess customer sentiment with sentiment analysis and accurately detect opportunities for improvement. For example, SugarCRM steps in to translate that data into actionable insights.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Hodusoft

FEBRUARY 16, 2024

Real-Time Analytics: With the real-time analytics feature, ITSPs can get instant and actionable insights into call data, performance metrics, and other activities. Technologies like Artificial Intelligence (AI) and machine learning algorithms in call management systems have made call management much easier and smoother than ever.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Technology 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

eglobalis

JANUARY 20, 2025

This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples. Companies can further enhance relationship management by leveraging customer relationship management (CRM) tools like HubSpot or Salesforce, which centralize customer data and provide actionable insights.

B2B 371

B2B Predictive Analytics AI Innovation 371

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It also focuses on automating insights for faster decision-making. It also provides in-depth visualization and detailed segmentation reports.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

JANUARY 6, 2025

The tool caters to both beginners and seasoned professionals with a user-friendly interface for beginners and also advanced features like AI-enabled text and sentiment analysis, cross-tab analysis, a real-time ticketing system, WhatsApp surveys , and many more for CX professionals.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

SurveySensum

MARCH 7, 2025

Text Analytics in Healthcare refers to the process of extracting meaningful insights from unstructured medical text, such as patient records, doctors notes, clinical trial data, and research articles. It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52