C3Centricity

JANUARY 3, 2022

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights? This post shares some of the main reasons why even large companies fail at this essential art. Insights are the foundation on which every single successful brand is built.

Customer Journey Map 117

Customer Journey Map Actionable Insights Innovation 117

C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. This post shares some of the main reason why even large companies fail at this essential art. Making it hard for them just makes you lose image. #3. It depends? I am probably in the third camp.

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

Callminer

FEBRUARY 26, 2019

A conservative estimate of the cost of acquiring a new customer across all the main sectors in the survey is £300 per person. That cost alone is a compelling reason for ensuring high levels of customer satisfaction are delivered by your call center. According to the Office of National Statistics there are 52,078,525 adults in the UK.

Customer Satisfaction 159

Customer Satisfaction Social Media Customer Survey Actionable Insights 159

Futurelab

DECEMBER 27, 2023

Generating data and offering recommendations was their main job; the responsibility of actively driving change was outside of their scope. First, businesses started asking for actionable insights rather than just data: a new role that the researchers performed well, turning from number crunchers into consultative teams.

Customer Experience 162

Customer Experience CX Start-ups Actionable Insights 162

Fonolo

JANUARY 12, 2023

Here are four main areas where we expect to see advancements in artificial intelligence change – and improve – the contact center. . Deliver actionable insights in a simple, compelling way. . All at once, the future is here. . But what does this flood of possibilities mean for you? For your agents? And your operation?

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback. What is NPS?

Customer Feedback 112

Customer Feedback NPS Machine Learning Text Analytics 112

SurveySensum

APRIL 11, 2025

For example, you might find out that younger customers prefer chat support while the older ones prefer phone calls, and use this insight to provide tailored customer support to suit both age groups. On top of that, unnecessarily complex dashboards can overwhelm businesses rather than provide meaningful insights. If not, why?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

SurveySensum

DECEMBER 30, 2024

Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. When you compare CustomerGauge alternatives, your focus should be on what really matters to move your business forward, actionable insights and seamless customer engagement.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Retently

APRIL 6, 2022

Here are the main tips to consider for building efficient CSAT surveys: 1. One of the main advantages of CSAT surveys is that they’re intuitive and very straightforward – they’re easy to set up, and it doesn’t require a lot of effort on your respondents’ part. . One of the main problems with CSAT surveys is data ambiguity.

Customer Satisfaction 153

Customer Satisfaction Healthcare Retail NPS 153

PeopleMetrics

OCTOBER 25, 2017

Draw new actionable insights at scale. Tuned in, you start to see themes and trends in customer feedback and identify the main root causes behind your customers’ pain points. The most democratized CEM programs are usually also the most successful. If you don’t already have a CEM program, imagine that you do.

CEM 122

CEM Customer Experience VOC Government 122

Retently

AUGUST 13, 2024

If you need quick, actionable insights about a specific interaction, CSAT is your go-to metric. As a matter of fact, Gartner research shows that 89% of businesses now compete mainly on customer experience, heavily influenced by long-term insights. When to Use CSAT? Immediate Feedback : CSAT is all about the here and now.

Customer Experience 111

Customer Experience NPS Net Promoter Score Customer Satisfaction 111

SurveySensum

MARCH 12, 2025

These fall into two main types: Nominal Data Categories without a specific order, like gender (male, female), ethnicity (Asian, Hispanic), or marital status (single, married, divorced). Faster and More Actionable Insights Simplicity and organization delivered by the cross-tab table let one quickly compare variables.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

Retently

JULY 3, 2024

What was your main reason for choosing our product/service?” Coding is like putting labels on each response to highlight the main idea or topic. There are two main ways to code data: deductive and inductive. Thematic analysis helps you see the bigger picture and understand the main issues or positives highlighted by respondents.

Sentiment Analysis 144

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 144

InteractionMetrics

DECEMBER 10, 2024

This in turn, allows you to uncover answers to questions you might not have even thought to ask about in the ‘main’ parts of your surveys. With so many responses, its nearly impossible to process and glean actionable insights. Need actionable insights into operational challenges? Go with ChatGPT.

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

Retently

AUGUST 18, 2024

The main issue with relying solely on this snapshot is that it doesn’t account for changes over time. Leveraging NPS specialized tools for feedback analysis can turn vague feedback into actionable insights, helping you make informed decisions that go beyond the surface of your NPS score.

NPS 149

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 149

ECXO

JULY 8, 2024

This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market presence and user satisfaction. However, perceptions of ease of adoption vary among individuals.

Touchpoint 156

Touchpoint Technology Technology VOC 156

Retently

MARCH 14, 2023

They are specifically designed to measure various areas of customer satisfaction and capture actionable insights for the brand to improve. Marketing Opportunities The main advantage of product reviews, making them so popular for ecommerce businesses, is that they serve as a form of social proof in marketing materials.

NPS 138

NPS Net Promoter Score Customer Satisfaction Customer Feedback 138

Lumoa

NOVEMBER 19, 2017

What is your main channel of communication with your customers? Whenever you are asking for feedback, be ready to take action. To be able to do this, we believe that the feedback should be analyzed in a manner that leads to actionable insights. (A A list of customer comments is not actionable.)

Customer Feedback 114

Customer Feedback Net Promoter Score NPS Start-ups 114

Zendesk

JUNE 17, 2022

Imagine focus group participants had two main issues with your salt and pepper shakers. It may be as simple as sending an email highlighting the main points. For instance, if support agents report customer complaints through separate databases using different software, you could consolidate them into one main system.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Ameyo Callversations

MARCH 16, 2021

Return on investment is one of the main goals of any profit-seeking business. Similarly, the live dashboards allow the supervisors to monitor real-time call center metrics such as the call volume, the number of available agents, customers in the queue, average call duration, etc to draw actionable insights.

Contact Center 98

Contact Center Social Media Compliance Actionable Insights 98

Logicalware

OCTOBER 20, 2021

Our main selling point is the quality because there are a lot of providers in the market and the way you can really stand out is by delivering a higher standard of quality,” says founder and CEO, Jonas Fandrey. Ultimately it’s about listening to the voice of your customers and finding actionable insights,” Jordan said.

Social Media 98

Social Media Start-ups Actionable Insights Retail 98

CX Journey

MARCH 17, 2015

I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine. Jeanne talked about the role of the Chief Customer Officer, while I ran through my Six Steps to Turn VoC into Action. I think when you start doing that, you start disrespecting the game.

VOC 77

VOC Gaming Start-ups Actionable Insights 77

C3Centricity

DECEMBER 31, 2018

It then goes on to review brand personality and the main archetypes with some great examples. Five Ideas to Improve your Insight Development. If you haven’t read it yet, then you really have been missing out on some surprising facts about insight development. Check it out and see what you have missed all these years.

Customer Journey Map 117

Customer Journey Map Customer Satisfaction Start-ups Innovation 117

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. Always let the customer voice their complaints and calm down.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

Retently

MARCH 18, 2024

Count on actionable insight to elevate your customer interactions. In this context, three main customer satisfaction metrics stand out due to their effectiveness and widespread usage: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES).

Customer Service 123

Customer Service Net Promoter Score NPS Customer Satisfaction 123

Retently

JULY 8, 2024

Actionable Insights : NPS surveys often include follow-up questions asking why customers gave a particular score. This qualitative feedback provides valuable insights into what you’re doing right and what needs improvement. Sorting through this data to find actionable insights can be challenging.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

C3Centricity

AUGUST 17, 2020

This article “7 Reasons for Failure When Adopting a Customer First Strategy” gives the main ones and makes a complementary read to this post. A 2016 Spencer Stuart survey shows data analysis and insights are one of the three main areas where CMOs need the most development as a leader.

Social Media 118

Social Media Retail B2C Customer Service 118

Totango

FEBRUARY 6, 2020

The customer journey includes four main stages. Customizable metrics to turn raw information into actionable insights . For example, during the sales to customer success handover , it is critical that both teams communicate efficiently to provide a seamless customer experience. . Customer Lifecycle Management. Onboarding.

Actionable Insights 94

Actionable Insights Touchpoint Sales Business Growth 94

C3Centricity

JULY 20, 2020

Somehow honesty is rarely discussed these days and yet we all know that trust is one of the main reasons people do business with companies. How the Best Marketers are getting More Actionable Insights. Everyone struggles to develop true insights about their customers. Honesty is always the best policy.

Innovation 132

Innovation Start-ups Actionable Insights Retail 132

Execs In The Know

MARCH 14, 2025

Era Ziroe , KeyBanks Senior Vice President of Client & Employee Experience, stepped onto the main stage to close out the first day of the Customer Response Summit (CRS) in Clearwater Beach, FL, with a fantastic keynote. She was here to talk about something much more important: empathy-driven action.

CX 81

CX VOC Actionable Insights Innovation 81

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. This post shares some of the main reason why even large companies fail at this essential art. Making it hard for them just makes you lose image. #3. It depends? I am probably in the third camp.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Lumoa

JUNE 30, 2022

Support interactions are an important part of the customer experience you’re creating, but making them the main thing can hurt you. It creates one main challenge: Are the insights you gain from tickets representative of your customer base? How did your latest marketing effort or product change impact your customers?

Customer Experience 103

Customer Experience VOC Voice of the Customer CX 103

Retently

JULY 11, 2018

In case you are not familiar with NPS2, we will further explore this next generation methodology, its main concepts and the factors that determined such Net Promoter Score evolution. That’s no speculation – according to research , customer experience will overtake both price and product as the main brand differentiator by 2020.

NPS 69

NPS Net Promoter Score CEM Social Media 69

Retently

JULY 28, 2019

We’ve already written an in-depth article about customer feedback loop , and the main idea is this: it’s a customer insight-driven process that helps you continuously improve your products and services. A good way to do that is to look into the customer feedback in order to spot the main problems your customers deal with.

Customer Feedback 86

Customer Feedback Sentiment Analysis NPS Customer Experience Management 86

Lumoa

FEBRUARY 28, 2023

Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights. The main thing to remember is this: customer feedback is worthless if it isn’t generating meaningful change in your business. It can almost feel paralyzing.

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. The right tool can help you gather actionable insights, improve customer satisfaction, and drive business growth.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79