SurveySensum

FEBRUARY 23, 2024

Advantages of a Pulse Survey The main benefits of a pulse survey are: 1. The tools shouldn’t just be able to create effective pulse surveys but also have an internal system, like Text Analytics software , that can help you analyze and manage feedback without manual analysis. Let’s understand the advantages of pulse surveys.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. For example, your main goal is to increase your customer satisfaction score by 20% over four months. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. For example, your main goal is to increase your customer satisfaction score by 20% over four months. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

SEPTEMBER 25, 2023

Listening to your customers will foster a sense of loyalty, and actionable insights will improve the customer experience. Automated Text Analytics: SurveySensum’s advanced text analytics capabilities come into play at this stage. Ready to boost the ROI of Video Marketing with feedback?

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Retently

FEBRUARY 9, 2024

Hence, among the main areas for measuring satisfaction with customer service representatives are hold times, problem resolution effectiveness, and both knowledgeability and attitude of customer service representatives. Gather actionable insights that inform better decision-making and improve customer satisfaction for existing customers.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

OCTOBER 3, 2024

But that’s not all—SurveySensum is a comprehensive customer feedback suite that supports you end-to-end, from gathering surveys to providing key insights that help you understand your business challenges. This allows you to take informed actions to improve your business outcomes. Price: Picreel pricing plans start at $9.99/month.

Engineering 52

Engineering Text Analytics Start-ups Net Promoter Score 52

SurveySensum

OCTOBER 24, 2023

Here’s how to analyze the feedback and turn it into action: Identify Patterns in User Feedback: Dive into the qualitative feedback with Text Analytics and look for common themes. Develop an Action Plan: Once you’ve identified the main areas for improvement, create a plan to address them. So, why wait?

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Solution: Open-ended question question gives you a gold mine of feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

DECEMBER 4, 2024

Reasons Why You Should Measure NPS in Banking and Other Financial Services Following are some of the main reasons you should measure NPS in banking industry and other financial services. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 6, 2024

Understanding Customer Needs and Preferences: Get real, actionable insights into what they value and how they use your service. Choosing the Right Timing for Your Goals: For high response rates and quick action: If your main goal is immediate feedback and the potential for quick win-backs, in-app, real-time surveys are the way to go.

Customer Feedback 52

Customer Feedback Start-ups Net Promoter Score Text Analytics 52

SurveySensum

MAY 19, 2023

Reasons Why You Should Measure NPS in Banks and Other Financial Services Following are some of the main reasons you should measure NPS in banks and other financial services. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

FEBRUARY 14, 2025

Spot & Stop Issues With AI-Text Analytics Why spend hours sifting through endless survey responses when AI can do it in seconds? SurveySensums advanced text analytics deciphers open-ended feedback , automatically identifying key pain points, sentiment trends, and recurring complaints. Source: G2 , Sep 11, 2023 2.

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI CX 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It also focuses on automating insights for faster decision-making. With its innovative and AI-driven capabilities. The best part?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52