Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

NPS 232

NPS Net Promoter Score Customer Loyalty Construction 232

Lumoa

APRIL 24, 2018

I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Then we divided the answers according to the categorisation of NPS - into promoters, passives and detractors. linkedin twitter Why ? linkedin twitter Why? "

NPS 126

NPS CX Net Promoter Score Close the Loop 126

Shep Hyken

SEPTEMBER 16, 2022

Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),? net promoter score (NPS) , how customers are responding to specific features and why some customers may be unhappy with the product or service. . Cannot Design MECE Categories.

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61