SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? user/month 4.4

Manufacturing 52

Manufacturing B2B Compliance NPS 52

C3Centricity

MARCH 15, 2018

So what should you do, whether you are in manufacturing or retail? Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge and understanding, and then into actionable insights. Fast, Personal Service Is Directly Linked to Customer Loyalty.

Manufacturing 124

Manufacturing Agriculture Retail Entertainment 124

Logicalware

OCTOBER 12, 2021

the manufacturing industry, where?quality key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact actionable insight.?These?are a lack of actionable insight is?often?the The practise?originates?from?the originates?from?the quality control officers?must?regularly?inspect

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Those are the department objectives that the FMCG world in particular desires today, be they in a manufacturing or retail environment. It depends? I am probably in the third camp.

Social Media 110

Social Media Actionable Insights Start-ups Retail 110

C3Centricity

MAY 25, 2020

Looking at these findings, it gives me hope for a more human approach to customer connections by manufacturers and retailers alike. If you’re drowning in data and thirsting for actionable insights, then we should talk. According to @SalesForce research, fast, personal service is directly linked to customer loyalty.

Technology 121

Technology Technology Agriculture Retail 121

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

APRIL 28, 2025

There are countless other computing device manufacturers. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Use targeted surveys with specific questions to gather relevant insights. For instance, Apple. Solution Define clear VoC objectives aligned with business goals.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MAY 25, 2022

It has also been used widely in the automotive industry to find actionable insights on sales, customer satisfaction, model testing, and market research. Every customer is looking for the best car from their desired manufacturer at the best price and is not ready to compromise on quality, performance, safety, and convenience.

Manufacturing 52

Manufacturing Actionable Insights Machine Learning VOC 52

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. Learn why analytics matter for manufacturing enterprises, how to properly leverage analytics to secure a better market position, and the tools you need to achieve it. In the business world, knowledge is power. Through data.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Retently

AUGUST 23, 2023

For example, a customer that’s satisfied with a certain car manufacturer might stick with them for years – or with an electronics brand, clothing retailer or athletic shoe company. With NPS, B2Bs get actionable insights into what’s working and what’s not.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

SugarCRM

AUGUST 19, 2019

The global manufacturing industry is changing rapidly. Driven by the phenomenal pace of technology and ever-increasing customer expectations, modern manufacturing businesses – from producers through to wholesalers and distributors – have had to adapt to a entirely new set of rules. Continued investment in IoT.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

Lumoa

OCTOBER 15, 2023

Imagine a platform where every employee, regardless of their department, can tap into any customer feedback, receive clear, actionable insights, and then take steps that positively influence key performance indicators (KPIs). It applies universally, from software and utility companies to hospitals and manufacturing businesses.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If The largest food manufacturers are trying to compete by lowering “bad” ingredients and increasing “good” ingredients in their mass-produced brands. But he is (hopefully) right.

Technology 48

Technology Technology Manufacturing Transportation 48

SugarCRM

OCTOBER 15, 2024

While the road to satisfied customers is straightforward for many industries, those in manufacturing face a series of challenges. Although we are a few years removed from the original 2020 market chaos, many manufacturers are still dealing with the ripple effect those supply chain disruptions had. We have some insights.

CRM 26

CRM Manufacturing Social Media Invoicing 26

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SugarCRM

JULY 18, 2024

In an era where customer expectations are continually evolving, manufacturers are increasingly turning to digital solutions to innovate and stay competitive. According to her, Australian manufacturers are in the midst of a significant digital transformation, often prioritising it as a top corporate objective.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

SurveySensum

JANUARY 8, 2024

The decision of when to reach out to customers with survey requests is all about creating a balance between gathering actionable insights and respecting the boundaries of customer patience. B2B Manufacturing B2B Manufacturing Touchpoints When to Conduct the Survey? Piece of cake!

Touchpoint 52

Touchpoint B2B NPS Manufacturing 52

Shep Hyken

NOVEMBER 11, 2022

Instead of having a printed product manual, tech-savvy companies and manufacturers offer a QR code that leads to online product manuals, including troubleshooting and how-to videos, color images, and other relevant information. QR codes for product manuals . Claron Kinny is a brand nut.

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57

Waypoint Group

MAY 3, 2018

Don’t try to manufacture orples. Shut those programs down because they don’t generally provide actionable insight that can drive an outcome (and we know that surveys without action do more harm than good ). Their needs are different. Their expectations are different. The questions you them ask are different.

B2B 40

B2B Manufacturing NPS Actionable Insights 40

Customer Bliss

FEBRUARY 8, 2018

We recently learned that a good friend of ours and member of the Customer Experience Professionals Association , Diana Helfinstine , VP of Customer Experience at Essilor , the world’s largest manufacturer of eyeglasses has passed away. CX Click To Tweet. Relationships are everything,” she finally notes. Relationships are everything. #CX

Manufacturing 40

Manufacturing CX B2C Innovation 40

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. Let’s dive into each tool here. Customer Review Pricing: Start at $49 / month.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Hodusoft

NOVEMBER 9, 2022

Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others. It serves various industries such as manufacturing, retail, construction, education, high-tech, etc.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. But for all the advanced features manufacturers pack into phones, the touchscreen keyboard refuses to be tamed. Harvesting Rich Data : With this tool, you get more than just numbers; you get stories. Noise in the data Smartphones are truly amazing devices.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SugarCRM

JUNE 18, 2024

is a manufacturing company that focuses on electrical process materials and related parts serving transformer, electric motor, and other electrical equipment and aftermarket parts. The previous CRM the company was using, Salesforce, was under-delivering and lacked the usability the manufacturer needed. Founded in 1946, EIS Inc.

CRM 20

CRM Sales Manufacturing Actionable Insights 20

eglobalis

DECEMBER 17, 2024

Critics argue that NPS oversimplifies complex emotions and fails to provide actionable insights that drive meaningful change. Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

SugarCRM

APRIL 9, 2024

Creative Foam , a manufacturing company established in Michigan over 50 years ago, has grown into an industry powerhouse. Besides Sugar Sells’ reporting abilities, Creative Foam now has access to actionable insights that can be used for better positioning in a dynamic and evolving market. “We

Sales 26

Sales Manufacturing Healthcare Actionable Insights 26

SurveySensum

FEBRUARY 24, 2023

Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success. So, let’s get started! As a result, their customer satisfaction score increased by 30%.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

ProProfs

JANUARY 6, 2022

Actionable Insights. Uptale is an immersive eLearning solution for enterprises with customers in the automotive, healthcare, retail, and manufacturing industry. It also offers flexible templates, reusable eLearning objects, and actionable insights. Video lectures. Creating online quizzes. Easy content creation.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

SugarCRM

OCTOBER 10, 2024

A manufacturing company might configure SugarCRM to add custom fields for product types, technical configuration, or production schedule, all without having to hire a developer. Companies in manufacturing, for example might leverage sales performance reports that break down revenue by product category, industry, region, or sales rep.

CRM 26

CRM Manufacturing AI Sales 26

Aquire

JANUARY 26, 2022

But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. . Cost of goods sold (COGS).

Social Media 52

Social Media NPS Net Promoter Score Retail 52

SugarCRM

JANUARY 10, 2023

Today, computers power some of the world’s most important processes, from car manufacturing to medical procedures to farming. Gather more insightful data. Gleaning the right insights matters. The best sales platforms allow you to automatically analyze actionable insights from a broad range of social and business sources.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

Qualtrics

APRIL 14, 2021

Enterprise-size manufacturing B2B brand Tetra Pak is a leader in the field of food packaging and processing, with a mission to make food safe and available everywhere. When the brand tried to investigate, it found that it took too long to translate customer responses to actionable insights, so it knew there was room for improvement.

B2B 26

B2B Close the Loop CX B2C 26

Qualtrics

JULY 15, 2020

It isn’t just a manufacturer of premium endpoints – it’s the gateway to experiences that bring people entertainment, connection, and joy. It’s not about operational data, it’s about actionable insights. But this information is only valuable if you can turn it into actionable insights. Take Samsung, for example.

Manufacturing 26

Manufacturing Innovation Actionable Insights Entertainment 26

eglobalis

APRIL 6, 2025

This three-part analytical series aims to dissect and explain the most critical dimensions of value creation in technology, telecom, contact centers, and high-tech manufacturing. Youll find actionable insights, real business examples, and guidance grounded in research from trusted institutions like McKinsey, BCG, and Harvard Business Review.

Manufacturing 307

Manufacturing Contact Center B2B Compliance 307

eglobalis

JANUARY 13, 2025

Additionally, well examine key implementation challenges and offer actionable insights for successful adoption. For example, an Asian electronics manufacturer deployed Einstein Chatbot to handle customer queries about product specifications.

AI 433

AI Predictive Analytics Sentiment Analysis E-commerce 433

eglobalis

JANUARY 20, 2025

This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples. Companies can further enhance relationship management by leveraging customer relationship management (CRM) tools like HubSpot or Salesforce, which centralize customer data and provide actionable insights.

B2B 448

B2B Predictive Analytics AI Innovation 448

SugarCRM

JANUARY 21, 2025

What we'll Cover: Solving the Hiring Skills Gap in Manufacturing, Wholesale and Distribution Despite a strong rebound in the manufacturing, wholesale, and distribution sectors, many companies are still experiencing headwinds as they retool their businesses for a data-driven future. See the SoftwareReviews report.

Manufacturing 26

Manufacturing Sales Outlook Construction 26