eglobalis

MARCH 30, 2025

This real-time flow of data (in multiple languages and markets) gave HP actionable insight into user experience issues with current product versions, something the slow survey cycle failed to do. In a recent initiative, HP moved to gather continuous feedback and usage telemetry across its thousands of product models.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

APRIL 28, 2025

There are countless other computing device manufacturers. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Use targeted surveys with specific questions to gather relevant insights. For instance, Apple. Wrapping Up! Thats where SurveySensum comes in.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

InteractionMetrics

APRIL 17, 2025

Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights. Its built to collect and analyze data from multiple channelsemail, social, mobile appsand turn that into clear, actionable insights. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40