Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

DECEMBER 4, 2024

Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. AI-Powered Analytics: Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends. Use an omnichannel approach to reach your customers where they prefer to engage.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

NOVEMBER 21, 2023

It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Get automated and actionable insights: Let’s explore how Lumoa uses automatic detection of actionable insights to point out the issues that need immediate action.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. Challenges in Standard Text Analytics Practices Clearly, text analytics is a powerful tool that can transform customer feedback data into action plans that benefit the business. Harvesting Rich Data : With this tool, you get more than just numbers; you get stories.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

VOZIQ

AUGUST 10, 2023

Bringing together disparate data sources helps you know your customers better, develop accurate predictive models, derive actionable insights and make explainable predictions. Use multiple ML models. Leveraging multiple machine learning (ML) models can help to uncover targeted and actionable CLV growth opportunities.

ML 40

ML Machine Learning Actionable Insights AI 40

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. If we talk about recent times, the BPO industry is growing swiftly, focusing more on digital transformation and automation.

Innovation 52

Innovation Artificial Intelligence ML Data Entry 52

SugarCRM

APRIL 14, 2022

Then, with this insight, using AI and machine learning (ML) to match that buyer to your company’s ideal customer profile to create a personalized experience—with assets and messages to nurture the right buyer at the right time and in their channel of choice.”

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

ClearAction

JUNE 25, 2023

Instead of focusing VoC on touchpoint management , use AI/ML to combine the vast array of customer data sources and to find patterns. You’ll sharpen your focus and come away with more knowledge and actionable insights and tools you can apply on the job the next day! So, monitor behaviors that prevent issues. I love it.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

VOZIQ

FEBRUARY 22, 2022

While retention continues to be their top priority, the efforts are limited due to siloed functions and data and a lack of scalability in actions. Unable to leverage their customer data, companies don’t get specific and actionable insights into at-risk and high-value customers. Availability of data but lack of intelligence.

AI 40

AI ML Machine Learning Customer Retention 40

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. with the help of AI and ML. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

VOZIQ

NOVEMBER 14, 2023

Understand why customers are departing, evaluate the associated risk levels and determine actionable insights. Machine learning (ML) models take center stage here, predicting churn risk and identifying risk drivers on an individual customer level. In tandem, assess the operations of contact centers and marketing channels.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. Its advanced analytics provide actionable insight from customer feedback. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. with the help of AI and ML. Surveys are indispensable tools in the modern business world. Which one should you opt for?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

JUNE 14, 2022

Unlike the CATI system, you would not have to wait for months to compile all the information and produce reports and insights. Online survey software uses advanced technologies like AI, ML, BI, etc., Online surveys have several more advantages if we look at them closely.

ML 52

ML Net Promoter Score Actionable Insights CRM 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business.

CX 52

CX Customer Experience Social Media Text Analytics 52

ClearAction

JULY 11, 2023

Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. You’ll sharpen your focus and come away with more knowledge and actionable insights and tools you can apply on the job the next day!

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

SugarCRM

FEBRUARY 7, 2023

According to Gartner , 75% of B2B sales will be managed through AI and ML-driven selling solutions. For this reason, in B2B, guided selling introduces B2B software selling solutions that aid sales teams in increasing sales by recommending the best content, communication tactics, actions, and products to close a deal.

CX 26

CX B2C B2B Engineering 26

SurveySensum

MAY 19, 2023

Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. AI-Powered Analytics : Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends. Use an omnichannel approach to reach your customers where they prefer to engage.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52