Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. Challenges in Standard Text Analytics Practices Clearly, text analytics is a powerful tool that can transform customer feedback data into action plans that benefit the business. Harvesting Rich Data : With this tool, you get more than just numbers; you get stories.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

ClearAction

JUNE 25, 2023

Instead of focusing VoC on touchpoint management , use AI/ML to combine the vast array of customer data sources and to find patterns. So, now that the above list of “best” intelligence is published, AI can pick it up and assemble it into other articles, Siri/Alexa/etc. So, monitor behaviors that prevent issues. I love it.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. It should let you start the survey without chaos and headaches. . with the help of AI and ML. 6 – Integrations.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

JULY 2, 2023

CSAT Tools Pricing [Basic plan] G2 Ratings Ease of Use Quality of Support Ease of set up SurveySensum $49 per month 9.4 (10) This includes gathering customer feedback for analysis and actionable insights. The paid plans start from $49 per month. The basic plan starts at $120 per month for one user.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business.

CX 52

CX Customer Experience Social Media Text Analytics 52

VOZIQ

NOVEMBER 14, 2023

It’s crucial, as it sets the stage for the subsequent actions leading to sustained growth. Start by integrating data from various systems, including the CRM system, usage logs, customer satisfaction metrics and interactions. Start with small-scale implementations, drive adoption, gather insights and then scale.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

MAY 19, 2023

Let’s start with the simplest one. But at the same time, waiting too long might result in missing out on timely insights from customers. Post-Service Resolution Surveys: If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52