Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. However, first, you have to know where to look!

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. with the help of AI and ML. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

MAY 16, 2024

Think of this as a casual chat where we unravel the complexities of ML testing, making it digestible for everyone, regardless of their technical background. Because ML systems aren’t just coded; they’re trained. When we talk about ML systems, we’re referring to software that learns and adapts based on data.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

SurveySensum

DECEMBER 4, 2024

Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. Use text analytics to understand common themes in customer comments. Prioritize actions based on the frequency and severity of the issues raised. Can NPS help in reducing customer churn in banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

NOVEMBER 21, 2023

It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Get automated and actionable insights: Let’s explore how Lumoa uses automatic detection of actionable insights to point out the issues that need immediate action.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. with the help of AI and ML. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Text and Sentiment Analysis: Turn those customer comments into gold.

CX 52

CX Customer Experience Social Media Text Analytics 52