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Design the Mystery Shopping Program : Develop a tailored Mystery Shopping questionnaire that focuses on the processes and behaviors directly linked to the identified CX drivers. Objective Assessment: Deploy trained MysteryShoppers to objectively evaluate performance on the targeted processes and behaviors.
Design the Mystery Shopping Program : Develop a tailored Mystery Shopping questionnaire that focuses on the processes and behaviors directly linked to the identified CX drivers. Objective Assessment: Deploy trained MysteryShoppers to objectively evaluate performance on the targeted processes and behaviors.
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