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The Ipsos CX-MS Approach: Aligning Mystery Shopping with Your CX Strategy To unlock the full potential of Mystery Shopping, it’s crucial to integrate it seamlessly with your overall CX strategy. Objective Assessment: Deploy trained MysteryShoppers to objectively evaluate performance on the targeted processes and behaviors.
The Ipsos CX-MS Approach: Aligning Mystery Shopping with Your CX Strategy To unlock the full potential of Mystery Shopping, it’s crucial to integrate it seamlessly with your overall CX strategy. Objective Assessment: Deploy trained MysteryShoppers to objectively evaluate performance on the targeted processes and behaviors.
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