Remove Actionable Insights Remove Net Promoter Score Remove Predictive Analytics
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Predictive Analytics for Proactive Support Predictive analytics powered by AI allows B2B businesses to anticipate customer needs and address issues before they arise. For example, a manufacturing client of SAP reduced downtime by 20% by leveraging predictive maintenance insights.

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Best NPS Software for B2B Businesses in 2024

Retently

Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Top Pick for B2B SMBs 1.

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Track Performance and Boost Operational Efficiency With Contact Center Analytics

SurveySensum

With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations.

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The Future of Customer Experience: Embracing AI, Predictive Analytics

SurveySensum

AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 3.

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5 Must-Have CES Tools for Measuring Customer Effort & Satisfaction

Retently

When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Known for its robust automation capabilities and deep analytics, Retently simplifies the process of collecting, analyzing, and acting on feedback.

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Unlock Customer Insights with Social Media Text Analytics

SurveySensum

Social media conversations often provide early signals of emerging trends, and text analytics helps brands detect these shifts. How text analytics helps Keyword & Hashtag Analysis: Identifies trending topics within an industry. Influencer Insights: Identifies key influencers shaping industry conversations.

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QuestionPro vs Qualtrics: Which CX Tool Is Right For You?

SurveySensum

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. Qualtrics, QuestionPro, and SurveySensum The Introduction Qualtrics and QuestionPro are both popular CX tools and are well-known in the CX industry.

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