SurveySensum

MARCH 3, 2025

Enhance Experiences at Scale with Automated Actions Insights are only valuable if they lead to action. Traditional social media monitoring provides data, but AI-driven text analytics ensures you can act on it efficiently. This allows you to prioritize and take action on key issues.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Retently

FEBRUARY 9, 2024

One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Gainsight

JULY 30, 2024

A lower effort score is often directly correlated with higher customer satisfaction and enhanced customer retention. Net Promoter Score The Net Promoter Score (NPS) quantifies customer loyalty and likelihood of recommending a company’s products or services.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Zendesk

JUNE 17, 2022

This results in happier customers and a higher Net Promoter Score® (NPS). Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Send actionable insights to decision-makers. Types of customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. While it is well-known for its Net Promoter Score capabilities, Retently extends its functionality to include a full suite of CX metrics , such as Customer Satisfaction (CSAT) and Customer Effort Score (CES).

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc., Bain & Company, Inc., and Fred Reichheld.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

MARCH 14, 2025

This can be done through surveys, focus groups, interviews, and social listening tools. But collecting data is just the beginning – analyzing it properly is what turns raw information into actionable insights. The key here is to use multiple data sources to get a well-rounded view of your market.

Social Media 52

Social Media Non-Profits E-commerce AI 52