eglobalis

MARCH 30, 2025

For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. However, organizations across high-tech, telecom, utilities, and finance sectors are finding these methods increasingly limited.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

APRIL 28, 2025

Different methods provide different insights. A well-rounded VoC program leverages multiple channels, including: Direct Feedback Surveys (Net Promoter Score, Customer Satisfaction Score, etc.) Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Retently

FEBRUARY 9, 2024

One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

Gainsight

JULY 30, 2024

A lower effort score is often directly correlated with higher customer satisfaction and enhanced customer retention. Net Promoter Score The Net Promoter Score (NPS) quantifies customer loyalty and likelihood of recommending a company’s products or services.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Zendesk

JUNE 17, 2022

This results in happier customers and a higher Net Promoter Score® (NPS). Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Send actionable insights to decision-makers. Types of customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

MARCH 3, 2025

Enhance Experiences at Scale with Automated Actions Insights are only valuable if they lead to action. Traditional social media monitoring provides data, but AI-driven text analytics ensures you can act on it efficiently. This allows you to prioritize and take action on key issues.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. While it is well-known for its Net Promoter Score capabilities, Retently extends its functionality to include a full suite of CX metrics , such as Customer Satisfaction (CSAT) and Customer Effort Score (CES).

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78