Lumoa

MARCH 31, 2021

In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? The actionable insight would be to change the design of the survey and rephrase/change the question.

Actionable Insights 78

Actionable Insights NPS Net Promoter Score Customer Feedback 78

Retently

AUGUST 3, 2023

It’s based on the concept of social proof , which is a psychological phenomenon where people assume the action of others in an attempt to reflect the correct behavior. For example, if you want to deliver a great customer experience, you need to reach them through multiple channels – be it live chat, phone call, email or social media.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Retently

MAY 25, 2022

While many people think of Net Promoter Score® surveys as revolving around a simple 0 to 10 rating scale, the reality is that there are two sides to NPS® — the quantitative (the rating) and the qualitative side (the feedback). Your Customers Aren’t Used to Personalized Communication.

NPS 133

NPS Net Promoter Score Start-ups Close the Loop 133

Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. They are specifically designed to measure various areas of customer satisfaction and capture actionable insights for the brand to improve.

NPS 136

NPS Net Promoter Score Customer Satisfaction Customer Feedback 136

SurveySensum

OCTOBER 17, 2024

By closely analyzing customer feedback – be it through surveys, reviews, or social media comments – companies can gain deep insights into how customers feel about their products or services. This includes survey responses, customer reviews, social media mentions, and other similar feedback channels.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

JANUARY 20, 2025

From social media reviews to survey responses, customer data is everywhere. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

MARCH 10, 2025

Simply put, it turns everyday conversations into actionable data – helping brands deliver more personalized and efficient customer experiences. Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. How Does Conversation Analytics Work?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Retently

AUGUST 5, 2024

Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. Customers respond on a scale of 0 to 10, and based on their answers, they’re categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). Top Pick for B2B SMBs 1.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Zendesk

JANUARY 30, 2023

This metric—customer sentiment—can be captured and analyzed in a host of ways, from traditional tools such as CSAT and Net Promoter Score (NPS)® to AI-driven programs that parse large amounts of consumer language to identify tone and intent. This too can be a productive way to sort data into actionable insights.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. However, their social media monitoring services are an add-on rather than an included feature, which may be a drawback for some businesses.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Retently

DECEMBER 4, 2019

In business, this term is used when referred to a customer segment in the Net Promoter Score® framework. Detractors are the survey respondents that score you from 0 to 6 on the NPS® scale. CSAT helps you assess the number of holes in your bucket, and provides actionable insights for solving them.

Net Promoter Score 95

Net Promoter Score NPS Social Media Start-ups 95

SurveySensum

MARCH 19, 2025

By leveraging AI and machine learning to automate this process, you can uncover actionable insights and significantly reduce customer complaints. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version. All of this is included at no extra cost! Which one to choose?

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Zendesk

MARCH 31, 2021

Social media posts. It can also be quantitative , such as a customer satisfaction score or a numerical review. Or, it can be indirect , such as a comment on social media that wasn’t addressed to the company. Social media posts about how great (or not great) a product or experience was. CSAT score.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

SurveySensum

OCTOBER 24, 2024

Create an omnichannel feedback collection with SurveySensum’s multiple feedback collection channels that include, emails, WhatsApp, QR scans, social media, etc. Now, no feedback will be left behind! Launch Short & Engaging Email Signature Surveys With SurveySensum!

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. However, a robust Voice of the Customer program also uses things like customer conversations, social media, and website behavior as inputs. It can almost feel paralyzing.

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

InteractionMetrics

MARCH 27, 2025

Here are a few tips to implement your own referral program: Make referring simple (share buttons, referral codes): Simplify referrals so customers can actively promote your brand without feeling burdened by complex processes. Add one-click social media share options to product pages, blog posts, and press releases on your website.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

Retently

JANUARY 13, 2025

When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Retently goes beyond traditional feedback collection by providing actionable insights that help businesses improve customer experiences in real-time.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Retently

AUGUST 12, 2024

That’s where NPS (Net Promoter Score) comes in. If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. But how do you measure that happiness? Integrated helpdesk tools may lack depth.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Retently

MARCH 18, 2024

Count on actionable insight to elevate your customer interactions. In this context, three main customer satisfaction metrics stand out due to their effectiveness and widespread usage: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES).

Customer Service 120

Customer Service Net Promoter Score NPS Customer Satisfaction 120

SurveySensum

DECEMBER 30, 2024

Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. When you compare CustomerGauge alternatives, your focus should be on what really matters to move your business forward, actionable insights and seamless customer engagement.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Retently

JULY 11, 2018

With the advent of the Net Promoter Score ®, capturing relevant feedback has never been easier. In case you are not familiar with NPS2, we will further explore this next generation methodology, its main concepts and the factors that determined such Net Promoter Score evolution. Actionable Insight.

NPS 68

NPS Net Promoter Score CEM Social Media 68

SurveySensum

FEBRUARY 6, 2025

Also, the customer support team is also available via chat support, social media channels, email, and 24*7 support with 2-hour SLA globally. AI-Enabled Text Analytics The AI text analytics software swiftly identifies top customer issues and sentiments from open-ended feedback , providing actionable insights in a prioritized manner.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zendesk

JUNE 17, 2022

This results in happier customers and a higher Net Promoter Score® (NPS). Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. Send actionable insights to decision-makers. Types of customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Retently

FEBRUARY 9, 2024

One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS. Be transparent about the feedback process.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Retently

JULY 8, 2024

Well, Net Promoter Score (NPS) helps you get a handle on how your customers feel about your business. To calculate your NPS, subtract the percentage of Detractors from the percentage of Promoters. You have a score that ranges from -100 to 100, giving you a snapshot of overall customer sentiment.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. It can provide all the necessary ingredients for actionability. With additional queries, this metric can offer some fruitful insights into what drives the satisfaction or dissatisfaction of customers.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

MAY 30, 2024

We’re here to help you create surveys that deliver clear, actionable insights. Example: “Which social media platform do you use the most? Example: “Which of the following social media platforms do you use? How many hours per week do you spend on social media? ” 2. .’

Net Promoter Score 52

Net Promoter Score Social Media Actionable Insights Start-ups 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Large volumes of qualitative data turn into actionable insights. Social Media Insights : Keep an eye on social media channels for both positive and negative mentions.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Aquire

AUGUST 30, 2021

Why is my Net Promoter Score decreasing? You could even use SMS, social media , build the surveys into your web property, or reach out via your app. Analyzing data for actionable insights. Creating actionable insights and following them up gives you a real advantage over your competitors.

Customer Survey 95

Customer Survey Net Promoter Score Actionable Insights Touchpoint 95

Execs In The Know

AUGUST 12, 2024

Sentiment analysis relies on automation to examine feedback left through surveys, social media comments, website reviews, and much more to provide valuable insights into customer sentiments, which are crucial for tailoring personalized experiences and improving overall satisfaction.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Zonka Feedback

OCTOBER 1, 2022

Whether you like it or not, it is certain that you will get feedback about your product through various channels be it your customer support process, complaint tickets, or social media. Create segments of data so that you can easily decide on what actions to be taken on which feedback. Know your Competitors.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Gainsight

JULY 30, 2024

A lower effort score is often directly correlated with higher customer satisfaction and enhanced customer retention. Net Promoter Score The Net Promoter Score (NPS) quantifies customer loyalty and likelihood of recommending a company’s products or services.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

APRIL 16, 2025

Referral, Social Media, Web Search, Other) How would you rate your overall engagement with our content? By hitting these marks, you’ll boost response rates of your customer feedback surveys and gather higher-quality, actionable insights. CRM Survey Questions to Understand Customers Better Are you a business owner?

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

NOVEMBER 2, 2023

Direct Feedback vs Indirect Feedback Different Types of Customer Feedback Customer Surveys Customer Reviews Social Media Feedback Customer Support Tickets Focus Groups and Customer Interviews Conclusion What is Customer Feedback? Extracting actionable insights to inform business decisions and improvements.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 52