SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Easy setup of NPS dashboards for individual departments. Effective contact management via directories.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 11, 2023

Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. NPS helps you gauge customer satisfaction and loyalty. Here’s how you can calculate NPS: Calculate Your NPS Score Here 2. 13 Important SaaS KPIs You Should Track In 2023 1.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Identify customer sentiment indicators, cross-referencing with peer review sites, social media, and Net Promoter Score (NPS), and employ customer advocacy tactics. 7. What to Use Churn Rate for?

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. SurveySensum: With SurveySensum you can seamlessly integrate with your existing systems like Slack, Outlook, Salesforce , Zendesk, etc. Qualtrics scores 9.3,

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. And enable you to take relevant actions that drive business growth. *Source : G2 , Medallia Review, Nov 20, 2023 4.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

Comm100

MAY 21, 2019

Nate Brown, Matthew Dixon, Justin Robbins – Judge Judy NPS Edition: The Case Against NPS. There’s not much that gets CX pros riled up like a good discussion about NPS. NPS is on trial, and Nate is the defending attorney. Are you pro ? Andrew Gilliam – Ho hum No More: Re-imagining Customer Surveys to Drive Results.

Contact Center 77

Contact Center NPS CX Outlook 77